Clinical Program Supervisor

Valeris•Remote, North Carolina, NC

About The Position

The Clinical Program Supervisor is responsible for clinical administrative supervision in coordinating program services, quality assurance, and personnel services within the department. The role identifies and implements program policies and procedures according to standard operating and program-specific procedures. It allows latitude for independent judgment, with work reviewed by the Program Manager and Program Director through conferences, reports, and observation of results. The supervisor leads and supports clinical staff, coordinates daily program activities, monitors service quality and team productivity, and works with internal stakeholders to resolve program issues. The position also oversees staff training, licensure, and competencies; supports client audits; and identifies opportunities to improve clinical processes and workflow.

Requirements

Registered nurse with a minimum of 4 years of clinical experience.
3–5 years of leadership experience.
Extensive knowledge of various clinical diseases and therapeutic drug classes.
Broad knowledge of clinical licensure rules, regulations, and compliance considerations.
Impeccable communication skills.
Initiative and a strong work ethic.
Ability to supervise a team professionally, consistently, and fairly.
Ability to lead in a fluid and dynamic environment.
Ability to change tasks and consistently prioritize in a fast-paced environment.
Excellent problem-solving and decision-making skills.
Attention to detail.
Strong organizational skills.
Active RN license in the employee’s state of residence.

Nice To Haves

Ability to type at least 35 words per minute with 97% accuracy is preferred.
Flexibility to travel as needed is preferred; travel is described as very minimal.

Responsibilities

Lead performance management, including coaching, mentoring, counseling, performance appraisals, conflict resolution, and schedule adherence for clinical subordinates, both in person and virtually.
Act as liaison between the Program Manager and the team, keeping team members informed about program matters.
Plan daily schedules, assign tasks, and ensure daily goals are met.
Submit daily and weekly team- and individual-level productivity reports to Program Manager(s).
Organize and direct daily clinical support according to the scope of services in the statement of work.
Evaluate program needs, identify unmet needs, and recommend internal process improvements and workflow efficiencies.
Follow program guidelines and assist with implementing process improvements.
Independently resolve issues and serve as the first escalation point for clinical staff handling complex clinical situations involving patients and health care providers.
Assist with preparing for and participating in client audits.
Coordinate with interdepartmental stakeholders to resolve program-specific escalations, conflicts, and questions.
Conduct routine quality assurance activities through reviews, meetings, reports, and observation, in accordance with standard operating procedures, program-specific procedures, and regulatory requirements.
Evaluate the quality and effectiveness of clinical services and identify opportunities for improvement.
Oversee required training, licensure, and competencies of clinical staff.
Identify and report pharmacovigilance information, including adverse events, as required by clients.
Participate in and conduct team meetings.
Assist in hiring clinical staff.
Ensure timely completion of training on corporate policies and procedures governing access to confidential data.
Ensure consistent adherence to all standard operating procedures.
Perform other responsibilities as assigned.

Benefits

Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs.
Telehealth and Employee Assistance Program services.
Company match on Health Savings Account contributions.
Free Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and maximum of $300,000.
Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability.
401(k) Retirement Savings Plan with 100% match on the first 5% contributed, with immediate vesting.
Paid Time Off and Sick Leave.
Nine paid holidays plus two floating holidays.
Opportunities for advancement and personal and professional growth.
A work environment that encourages new ideas.
An inclusive workplace and mission-driven culture.