Clinical Program Manager

Advocates•Northborough, MA

12d•$50,960 - $55,120

About The Position

The Program Manager is responsible for the overall direction and operation of a residential program. The role provides supervision and rehabilitative direction to Direct Care Staff and supported individuals, and participates in emergency on-call services. The position also oversees the residential environment, staff coverage and training, individual care planning, site finances, clinical records, and reporting.

Requirements

High school diploma or GED and five years of experience.
Strong computer knowledge.
Excellent analytical, reasoning, and numerical aptitude.
Excellent written and verbal communication skills.
Valid driver's license, access to an operational and insured vehicle, and willingness to use it to transport clients.

Nice To Haves

Bachelor’s degree in a related field preferred.
Demonstrated understanding of and competence in serving culturally diverse populations strongly preferred.

Responsibilities

Provide oversight and supervision to Direct Care staff and group living residents, promoting a warm, safe, and empowering environment.
Develop and monitor staff scheduling to ensure program coverage and budgetary compliance.
Lead staff meetings and individual supervisions, and ensure staff trainings are current.
Conduct intakes, ensuring that proper care is accessed.
Participate in the Individual Action Plans (IAP) process for all individuals.
Assist in program budget development and management, safeguard clients’ funds, and assume fiscal responsibility for the site.
Ensure that clients’ rehabilitative treatment and clinical records meet Rehab Option standards.
Prepare reports as directed, including data collection and analysis.
Participate in the on-call rotation through 24-hour availability for consultation and emergency crisis intervention.
Transport clients as needed using an operational and insured vehicle.