Clinical Program Manager

Humboldt Neurohealth•Eureka, CA

12d•Remote

About The Position

The Clinical Manager supports the day-to-day operations of the clinical department within an outpatient mental health practice. Reporting directly to the Clinical Director, this role collaborates with clinical staff to coordinate scheduling, provider onboarding, credentialing, payroll accuracy, and other operational needs. The Clinical Manager serves as a central point of coordination so clinicians can focus on patient care while clinical operations run smoothly.

Requirements

At least 2 years of experience supervising or managing employees, including coaching, performance management, accountability, and team development.
Administrative experience, preferably in a healthcare or behavioral health setting.
Strong organizational skills and ability to manage multiple priorities and deadlines.
Excellent written and verbal communication skills.
High attention to detail and accuracy.
Ability to maintain confidentiality and exercise sound judgment.
Experience leading administrative workflows, coordinating multiple priorities, and improving operational efficiency.
Experience managing complex schedules, coordinating projects, and balancing competing deadlines with strong attention to detail.
Excellent organizational, written, verbal, and interpersonal communication skills.
Ability to solve problems independently.
Strong computer proficiency, including Microsoft Office or Google Workspace, and ability to quickly learn EHR systems and other software platforms.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Partner with the Clinical Director to support the operational needs of the clinical department.
Develop and manage clinician schedules to maximize efficiency and client access.
Maintain and monitor the client waiting list, coordinating timely scheduling and placement with appropriate clinicians.
Coordinate onboarding for newly hired clinicians, including required documentation, training, and system access.
Manage clinician credentialing with commercial insurance panels, including initial applications, re-credentialing, and follow-up.
Verify clinician payroll hours and collaborate with payroll staff to ensure accurate and timely compensation.
Serve as a resource for clinicians on administrative processes, scheduling, and operational procedures.
Assist with compliance with organizational policies, credentialing requirements, and documentation standards.
Support clinical staff performance management by tracking performance concerns, coordinating evaluations, documenting corrective actions, and assisting the Clinical Director with performance improvement plans as needed.
Identify workflow improvements that enhance efficiency and support quality patient care.
Perform other administrative and operational duties as assigned by the Clinical Director.