Clinical Program Manager

Advocates•Northborough, MA

11d

About The Position

The Program Manager is responsible for the overall direction and operation of a residential program. The role provides supervision and rehabilitative direction to Direct Care Staff and supported individuals, along with emergency on-call services. The position is scheduled Monday through Friday, 9 a.m. to 5 p.m., and participates in a 24-hour on-call rotation. Advocates is a nonprofit, mission-driven organization providing comprehensive services for people facing developmental, mental health, or other life challenges. Its person-centered approach supports individuals in making choices, building independence, and living meaningful lives. The organization emphasizes respect, compassion, inclusion, and a supportive workplace where employees can grow and contribute. The role requires a high school diploma or GED and five years of experience; a bachelor’s degree in a related field is preferred. The candidate must have a valid driver’s license, access to an operational and insured vehicle, and willingness to use it to transport clients.

Requirements

High school diploma or GED.
Five years of experience.
Strong computer knowledge.
Excellent analytical, reasoning, and numerical aptitude.
Excellent written and verbal communication skills.
Valid driver’s license.
Access to an operational and insured vehicle and willingness to use it to transport clients.

Nice To Haves

Bachelor’s degree in a related field preferred.
Demonstrated understanding of and competence in serving culturally diverse populations strongly preferred.

Responsibilities

Provide oversight and supervision to Direct Care staff and group living residents, promoting a warm, safe, and empowering environment.
Develop and monitor staff schedules to ensure program coverage and budgetary compliance.
Lead staff meetings and individual supervision sessions, and ensure staff trainings are current.
Conduct intakes and ensure that proper care is accessed.
Participate in the Individual Action Plans (IAP) process for all individuals.
Assist with program budget development and management, safeguard clients’ funds, and assume fiscal responsibility for the site.
Ensure clients’ rehabilitative treatment and clinical records meet Rehab Option standards.
Prepare reports as directed, including data collection and analysis.
Participate in the on-call rotation, providing 24-hour availability for consultation and emergency crisis intervention.
Transport clients using an operational and insured vehicle.