Clinical Program Manager

Linus Health•Boston, MA

4d•$125,000 - $140,000

About The Position

The Clinical Program Manager owns strategic customer relationships and leads clinical programs that deliver measurable value. The role combines clinical and operational expertise with commercial accountability for adoption, program performance, retention, renewals, and growth of assigned accounts. Each manager carries an assigned commercial target for their portfolio. The manager joins account teams before contract execution to align customer goals, success measures, and delivery expectations. They own the customer relationship and coordinate delivery against milestones and commitments, including workflow activation, user readiness, and program performance. They develop expertise in Linus Health products and capabilities to anticipate customer pain points, identify adoption barriers, and promote effective use of solutions. They provide continuity through adoption, optimization, renewal, and expansion. This is a strategic, consultative, cross-functional role with direct accountability for account health and commercial outcomes. The Clinical Program Manager partners with Service Design on customer strategy and clinical workflow solutions, coordinates internal expertise, and remains the consistent customer owner. Travel to customer sites may be required, up to 30%.

Requirements

At least 7 years of clinical training or substantial experience in healthcare delivery, clinical operations, or clinical program management.
Experience leading complex healthcare programs or customer relationships across clinicians, administrators, operational leaders, and technical teams.
Strong understanding of clinical workflows, clinician adoption, and organizational change.
Ability to translate strategic objectives into concrete deliverables, track outcomes, and solve problems across teams.
Strong communication, consultative judgment, and executive-level relationship skills.
Commercial acumen and willingness to own customer retention and expansion.
Ability to travel to customer sites as needed, up to 30%.

Nice To Haves

Background in nursing, medicine, allied health, or a related field.
Experience with digital health or cognitive assessment technologies.
Direct renewal or account-growth experience.

Responsibilities

Lead clinical programs and customer engagement across a portfolio, building relationships with clinical, operational, technical, and executive stakeholders.
Translate customer goals into account strategies, milestones, success measures, and coordinated plans.
Work with Service Design and customer teams to understand clinical pathways and workflows, coordinate solution activation, prepare users, support change management and training plans, and address adoption barriers.
Track utilization, program performance, customer commitments, and outcomes; identify gaps, coordinate corrective action, and communicate progress and recommendations.
Stay close to clinicians and other users to understand friction and evolving needs; partner with Service Design, Support, Product, Medical, and Analytics to improve workflows, user experience, and program impact.
Own account retention, renewals, and commercial performance; deliver against an assigned commercial target, develop renewal plans, manage commercial risks, maintain accurate forecasts, and address threats to retention or growth.
Identify customer-driven upsell and cross-sell opportunities; partner with Sales on stakeholder support, expansion plans, opportunity development, commercial discussions, and closing.
Maintain account plans, milestones, decisions, risks, and follow-up actions; coordinate internal contributors and ensure timely escalation and resolution of issues.
Share recurring workflow barriers, clinical needs, and customer feedback to inform product, service, and experience strategy.