Clinical Practice Manager - Prenatal Center

Montefiore Nyack Hospital•Village of Nyack, NY

21d•Onsite

About The Position

The Clinical Practice Manager plans, organizes, controls, and directs the medical practice’s operational activities, supervises staff, and ensures compliance with company policies and New York State Article 28 requirements. The manager communicates with patients, physicians, employees, and other internal and external contacts, promotes the organization’s goals, and represents the practice professionally. The role requires knowledge of managed care, Medicare and Medicaid guidelines, billing and coding, and medical office operations. The manager oversees staffing and human resources processes, patient records, office procedures, electronic health record implementation when applicable, budgets and reports, reimbursement and managed care requirements, information systems coordination, supplies, and facility presentation. The position also coordinates with the Director and other departments to maintain regulatory compliance, support efficient operations, and address issues for patients and staff. The manager directs front desk and clinical office staff and participates in meetings and professional development activities.

Requirements

4–6 years of work experience in practice management or hospital setting management.
Practice Management proficiency at a medium level.
Thorough understanding of medical office practice operations and business skills needed to run an efficient practice.
Excellent organizational, written, and verbal communication skills.
Ability to think independently and use good judgment, initiative, and ingenuity.
Excellent interpersonal skills and ability to communicate tactfully and effectively with employees and internal and external customers.
Ability to hire, train, and manage employees effectively.
Knowledge of Human Resources policies and procedures.
Familiarity with medical procedures performed in the office and/or hospital.
Proficient knowledge of ICD-9 and CPT codes, billing, and collections.
Working knowledge of industry regulations.
Ability to manage multiple tasks, assignments, and deadlines simultaneously and set priorities to complete work within specified time frames.
Problem-solving skills and abilities.
Exemplary customer service skills and ability to train and manage staff to provide strong customer service.
Computer proficiency, including Microsoft Word and Excel.
Ability to be flexible with working hours to accommodate the needs of the facility, physicians, and management.
Attention to detail.
Ability to work positively and cooperatively with coworkers, clients, and management.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Plan, organize, control, and direct the operational activities of the medical practice.
Supervise office staff and ensure company policies and procedures are followed.
Hire, train, manage, and coordinate staff; initiate personnel actions and maintain employee records and required HR paperwork.
Maintain patient records in compliance with local, state, federal, and accreditation regulations.
Implement, train staff on, and maintain the practice’s electronic health record when applicable.
Streamline office procedures and use personnel efficiently.
Prepare and forward invoices, status reports, volume reports, and other requested reports; provide reports and information to the Director.
Maintain knowledge of current regulations and coordinate compliance with managed care, Medicare, Medicaid, and other applicable requirements.
Coordinate reimbursement requirements and charge-system changes with billing and collections personnel to support revenue maximization.
Coordinate system needs and requirements with IT.
Assist with budget activities and provide fiscal statistics as required by the Director.
Conduct staff meetings, attend staff and in-service meetings, and maintain open communication about rules, regulations, and facility issues.
Ensure the facility and work areas are neat, clean, and presentable; coordinate office supplies and monitor cost-effective purchasing.
Communicate with internal and external customers and work to resolve problems and issues.
Coordinate activities with the Director and maintain relationships with providers and other departments.
Provide phone support and support to other personnel as needed.
Compose correspondence and provide administrative support to the Director.
Participate in professional development activities to remain current with healthcare trends and practices.
Maintain a professional manner and appearance when representing the organization.
Provide direction to front desk and clinical staff in the office.