Clinical Pharmacy Technician - Marshall Health

Marshall Health • Huntington, WV

50d

About The Position

This role serves as the primary operational link between Neurology and Marshall Pharmacy, focusing on managing prior authorizations, navigating patient assistance programs, and ensuring efficient medication access for high-cost neurologic medications, particularly CGRP therapies. The technician will communicate non-clinical updates to patients, track key performance metrics, and provide routine reports to relevant leadership and pharmacy teams.

Requirements

• Must hold current National Certification or equivalent.
• Minimum 2 years’ experience in clinical patient care management preferred.
• Specialty medication experience a plus.
• Retail pharmacy experience preferred.

Responsibilities

• Complete new and renewal prior authorizations, gather clinical documentation, submit payer forms, monitor determinations, communicate requests for additional information, support appeal preparation, and document final outcomes.
• Screen for patient-assistance programs, copay support, foundation assistance, and internal resources; complete applications; obtain signatures and financial documentation; track approvals and renewals; and communicate next steps to patients.
• Serve as the primary operational link between Neurology and Marshall Pharmacy; confirm prescription receipt; resolve missing information; coordinate payer-required routing; support internal dispensing when eligible; and maintain closed-loop communication until medication access is completed.
• Prioritize CGRP therapies and other high-cost neurologic medications with significant prior-authorization, specialty-pharmacy, or affordability requirements.
• Provide non-clinical updates regarding authorization status, required documents, pharmacy routing, assistance-program status, and next steps to patients.
• Track volume, approval rate, turnaround time, patient-assistance activity, estimated patient savings, internal capture, leakage reasons, abandoned prescriptions, and time to first fill.
• Provide routine reports to Neurology, Ambulatory Clinical Pharmacy leadership, and Marshall Pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed