Clinical Pharmacy Technician - Rivers Health

Marshall Health

14h

About The Position

The Clinical Pharmacy Technician supports medication access for both Rivers clinics, with a focus on high-cost therapies such as biologics and specialty agents. The role manages prior authorizations, patient-assistance and affordability resources, and coordination with Marshall Health Network pharmacies. The technician provides patients with non-clinical updates about access-related steps and escalates clinical questions to the pharmacist or prescribing team. The position also tracks medication-access activity and provides routine reports to Ambulatory Clinical Pharmacy leadership.

Requirements

• Must hold or be willing to obtain National Certification or equivalent.
• Minimum 2 years’ experience in clinical patient care management preferred.

Nice To Haves

• Specialty medication experience is a plus.
• Retail pharmacy experience preferred.

Responsibilities

• Complete new and renewal prior authorizations, gather clinical documentation, submit accurate payer forms, monitor determinations, communicate requests for additional information, support appeal preparation, and document outcomes.
• Screen patients for assistance programs, permitted copay support, foundation assistance, and internal resources; complete applications; obtain signatures and financial documentation; track approvals and renewals; and communicate next steps.
• Serve as the operational link between both Rivers clinics and Marshall Health Network pharmacies by confirming prescription receipt, resolving missing information, coordinating payer-required routing, supporting internal dispensing when eligible, and maintaining communication until medication access is completed.
• Prioritize high-cost therapies, including biologics and specialty agents, as well as medications with significant prior-authorization, specialty-pharmacy, or affordability requirements.
• Provide non-clinical updates regarding authorization status, required documents, pharmacy routing, assistance-program status, and next steps; escalate clinical questions to the pharmacist or prescribing team.
• Track volume, approval rate, turnaround time, patient-assistance activity, estimated patient savings, internal capture, leakage reasons, abandoned prescriptions, and time to first fill; provide routine reports to Ambulatory Clinical Pharmacy leadership.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed