Clinical Pharmacy Technician

HealthFirst•Remote - NY, NY

18h•$48,600 - $65,960

About The Position

The Pharmacy Technician provides members with medication counseling and assistance to minimize gaps in treatment. The role collaborates with teams across Healthfirst and community partners, including pharmacists and providers, to support medication adherence and access. The technician reviews medication lists, identifies and addresses barriers to medication therapy, and serves as a member’s Pharmacy Navigator. The role facilitates access to medications by arranging refills and new prescriptions, setting up appointments, helping members experiencing financial issues, aligning refills to reduce pharmacy visits, documenting care, and sharing relevant information with other providers. The technician also coordinates medication therapy management interventions with Healthfirst pharmacists and other partners, works with community pharmacies to monitor and communicate adherence, and conducts health assessments to identify medication- or patient-related barriers. Member and provider communications are handled by telephone, though in-person communication may be required in certain situations.

Requirements

High school diploma or GED from an accredited institution.
Work experience requiring clear, concise, grammatically correct, and professional written and verbal communication.
Experience communicating with patients, providers, and pharmacists about medications and medication-related issues.
Either a nationally certified Pharmacy Technician in good standing (such as PTCB or NHA) or a registered or licensed Pharmacy Technician in good standing.

Nice To Haves

Bilingual skills.
Medication Therapy Management Certificate.

Responsibilities

Review medication lists to identify and eliminate barriers to medication therapy, support medication adherence, minimize gaps in therapy, and help prevent medication-related adverse events.
Serve as the member’s Pharmacy Navigator.
Facilitate medication access by obtaining refills, facilitating new prescriptions, setting up appointments, assisting members experiencing financial issues, and aligning refills to reduce pharmacy visits.
Document care delivered and communicate relevant information to other providers.
Partner with Healthfirst pharmacists and internal and external partners to communicate medication treatment plans and coordinate or integrate medication therapy management interventions into broader healthcare management services.
Partner with community pharmacies to monitor and communicate member medication adherence.
Conduct patient health assessments to collect medication profile information, including prescriptions, over-the-counter medications, and homeopathic or herbal therapies, and identify barriers to adherence and access to care.
Handle member and provider communications by telephone; communicate in person when required.
Perform additional duties as necessary.