Clinical Operations & Vendor Support Specialist

Torq Interface•Boston, MA

18h•Remote

About The Position

Torq Interface is seeking a detail-oriented Clinical Operations & Vendor Support Specialist to support hospital teams, surgery centers, and vendor representatives using our platform. This role is a strong fit for a Certified Surgical Technologist (CST), OR team member, or perioperative professional who is looking to move outside of the operating room while still using their clinical knowledge, attention to detail, and understanding of surgical workflows. You will help customers resolve support issues, support surgical case workflows, review documentation, and contribute to quality assurance for our Billing Verification product. This role is currently part-time however as business needs change, there may be an opportunity to increase to a full-time role.

Requirements

Strong written and verbal communication skills
Excellent attention to detail
Customer-first mindset and professional communication style
Comfortable learning new software tools and workflows
Ability to manage multiple priorities independently
Strong problem-solving skills
Experience in a healthcare, surgical, customer support, or operations environment

Nice To Haves

Certified Surgical Technologist (CST) certification strongly preferred
Experience in an operating room, surgery center, sterile processing, medical device, or perioperative support role
Familiarity with surgical cases, surgical vendor reps, implants, instruments, trays, or hospital documentation
Experience with hospital purchasing, billing, purchase orders, or vendor management
Experience with Zendesk, HubSpot, Google Sheets, or similar tools

Responsibilities

Serve as a primary support contact for hospital users, surgery centers, and vendor representatives
Manage customer support tickets, phone calls, and helpdesk emails
Create and manage user accounts for hospital staff and vendor reps
Support surgical case workflows within the Torq platform
Build and maintain rules that match vendor companies and reps to the correct surgical cases
Review case details, purchase orders, and billing documentation for accuracy and completeness
Identify missing information, discrepancies, or workflow issues requiring follow-up
Provide remote training and support to new and existing customers
Help create support documentation and improve internal processes
Share customer feedback with internal operations, product, and engineering teams