Vendor Support Specialist
About The Position
Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities. Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities. We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.
Requirements
- Strong communication skills
- Adaptive to frequent process changes
- General skillset to perform/navigate on Microsoft OS; minimum of 60 WPM
- A minimum of 1 - 2 years previous customer service experience
- High School Diploma or equivalent
- All applicants must successfully complete a background and drug test
Nice To Haves
- Experience with Excel (middle level or above) and SalesForce desired but not required
Responsibilities
- Timely processing of e-payments on behalf of our customers via phone call and/or the web
- Successfully meet minimum quota of payments completed per month
- Assist suppliers to ensure payment processed within SLA designated by client, monitoring outstanding cards as assigned
- Use all tools and resources available to maintain minimal errors; quality over quantity
- Actively review key metrics measured to ensure standards set forth are being met
- Actively resolve any vendor related issues or inquiries
- This position will focus on data collection, verification, and data entry; attention to detail being the key
- Strive to find more efficient ways to perform tasks, recommend process enhancements to improve business practices
- Perform all duties within assigned timeline and effectively communicate progress of assigned tasks.
- Take ownership of other assignments as directed from time to time.
- Perform other duties as assigned
Benefits
- Merit-based equal opportunity
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
