Vendor Operations Specialist

The Pokémon Company International•Bellevue, WA

20h•$85,000 - $153,000•Hybrid

About The Position

The Vendor Operations Specialist directs the delivery of enterprise-level support and service activities for company products and services. This role is critical to scaling operations, enhancing service quality, and ensuring seamless communication as the Pokémon Center business continues to grow.

Requirements

Five (5) to seven (7) years of relevant professional experience or a demonstrated equivalent level of expertise.
Bachelor's degree in a related field or a demonstrated equivalent level of applicable experience.
Account management experience supporting supply chain/logistics or service operations.
Experience using ERPs (Oracle Cloud, SAP, etc.).
Must have strong communication/interpersonal skills, be able to multi-task in a fast-paced environment, be detail oriented and responsive, deadline driven and have strong quantitative reasoning skills.
Proficient in Microsoft Office and Excel.
Ability to travel up to 4 times per year domestically.

Nice To Haves

Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do.
Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities.
Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results.
Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve.
Building Relationships: Develops and strengthens relationships, adopting a “team first” mentality and working collaboratively to solve problems and meet shared goals.
Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience.

Responsibilities

Maintain and monitor all upfront and scatter deals in the order management system to ensure accurate and timely delivery.
Serve as the primary point of contact for internal teams and external partners, ensuring seamless communication, strategic alignment, and responsive account support.
Develop a strong understanding of company products and services to craft effective solutions and enhance customer experience.
Build and maintain strong relationships with agency partners, vendors, and internal stakeholders to support business continuity and growth.
Develop and implement support delivery strategies, escalation procedures, and training programs to improve service quality and operational efficiency.
Identify and execute opportunities for process improvements, cost reduction, and customer value enhancement across support functions.
Monitor and report on account health, communication effectiveness, and business performance metrics to ensure long-term success.
Advocate for external partners within the organization, ensuring their needs are represented and aligned with internal priorities.