Vendor Operations Specialist

The Pokémon Company International•Bellevue, WA

19h•Hybrid

About The Position

The Vendor Operations Specialist directs the delivery of enterprise-level support and service activities for company products and services. This role is critical to scaling operations, enhancing service quality, and ensuring seamless communication as the Pokémon Center business continues to grow.

Requirements

Five (5) to seven (7) years of relevant professional experience or a demonstrated equivalent level of expertise.
Bachelor's degree in a related field or a demonstrated equivalent level of applicable experience.
Account management experience supporting supply chain/logistics or service operations.
Experience using ERPs (Oracle Cloud, SAP, etc.).
Must have strong communication/interpersonal skills, be able to multi-task in a fast-paced environment, be detail oriented and responsive, deadline driven and have strong quantitative reasoning skills.
Proficient in Microsoft Office and Excel.
Ability to travel up to 4 times per year domestically.

Responsibilities

Maintain and monitor all upfront and scatter deals in the order management system to ensure accurate and timely delivery.
Serve as the primary point of contact for internal teams and external partners, ensuring seamless communication, strategic alignment, and responsive account support.
Develop a strong understanding of company products and services to craft effective solutions and enhance customer experience.
Build and maintain strong relationships with agency partners, vendors, and internal stakeholders to support business continuity and growth.
Develop and implement support delivery strategies, escalation procedures, and training programs to improve service quality and operational efficiency.
Identify and execute opportunities for process improvements, cost reduction, and customer value enhancement across support functions.
Monitor and report on account health, communication effectiveness, and business performance metrics to ensure long-term success.
Advocate for external partners within the organization, ensuring their needs are represented and aligned with internal priorities.