Clinical Operations Strategy Lead

CenterWell•Work at Home - Kentucky, KY

1d•$104,000 - $143,000•Remote

About The Position

The Clinical Operations Strategy Lead leads complex clinical operations initiatives to improve efficiency, standardize workflows, support enterprise readiness, and enable implementation of strategic programs. The role serves as a cross-functional liaison across clinical operations, technology, claims, procurement, contract management, external customers, and enterprise partners. U.S. citizenship is required for this position due to a government contract. The position is remote, with occasional travel to Humana offices for training or meetings. Employees working from home must have internet service with at least 25 Mbps download and 10 Mbps upload speeds and a dedicated workspace that protects member PHI/HIPAA information. The position is scheduled for 40 hours per week. The stated annual base pay range is $104,000–$143,000. The role is eligible for a bonus incentive plan based on company and/or individual performance. Humana offers medical, dental, and vision benefits; a 401(k) retirement savings plan; paid time off and company and personal holidays; paid parental and caregiver leave; short- and long-term disability; life insurance; and other well-being opportunities.

Requirements

Bachelor's degree in business, healthcare administration, information systems, or a related field.
At least 4 years of experience in process improvement or large-scale implementation work.
Demonstrated experience in clinical operations, healthcare operations, managed care, government healthcare programs, or related operational strategy roles.
Experience leading complex, cross-functional initiatives in a matrixed environment.
Strong knowledge of workflow mapping, process analysis, process improvement, and operational standardization.
Experience supporting system transitions, operational readiness, testing, implementation planning, or enterprise initiatives.
Ability to translate strategic objectives and operational needs into actionable plans, requirements, and measurable outcomes.
U.S. citizenship is required for this position.

Nice To Haves

Experience with TRICARE, military health, or government healthcare programs.
Experience with procurement, contract oversight, vendor management, or change order management.
Current work experience with Lucidchart.

Responsibilities

Lead planning and execution of strategic clinical operations initiatives that support enterprise goals and operational readiness.
Establish and maintain consistent communication channels across internal teams and business partners.
Lead process optimization efforts to improve efficiency, quality, and scalability across clinical operations.
Provide procurement and contract management oversight for clinical enablement-related vendors, services, and deliverables.
Manage change order processes, including impact assessment, stakeholder communication, and implementation coordination.