Clinical Operations Manager
About The Position
ReKlame Health is seeking a Clinical Operations Manager to oversee daily clinical and care operations and drive leadership capacity as the company scales. This role involves managing the care operations team, ensuring smooth operational workflows, and leading projects to improve clinical operations metrics. The position is full-time, based in NYC (strongly preferred) or fully remote, with flexibility for occasional evenings and weekends. The time breakdown is approximately 30% daily/weekly operations, 40% project-based work, 20% people management, and 10% process/quality improvement.
Requirements
- 3+ years of operations experience at a digital healthcare startup
- Proven people management experience (leading teams and owning operational outcomes)
- Track record of running projects independently and driving measurable results
- Comfort working with data to track, report on, and improve operational metrics
- Strong communicator: You keep teams and stakeholders aligned and informed.
- Low ego: You care about outcomes, not credit, and you'll do the unglamorous work.
- Resilient: You stay steady under pressure in a fast-moving environment.
- Critical thinker: You move decisively — no analysis paralysis.
- Gets things DONE: Above all, you take ownership and deliver.
Nice To Haves
- Iconic sense of humor: You make the team better and are a joy to work with.
Responsibilities
- Own the daily rhythm of clinical and care operations, monitoring queues, appointment flow, and patient touchpoints, and stepping in to unblock issues in real time.
- Run recurring check-ins and reporting, and serve as the escalation point for day-to-day operational questions.
- Lead operational projects end-to-end, including scoping, planning, executing, and measuring impact.
- Design and implement new workflows, tooling, and process improvements that scale care delivery, partnering cross-functionally with clinical, product, and growth teams.
- Manage and develop the offshore care operations team, setting expectations, coaching, and driving performance.
- Build a culture of ownership and accountability, and handle scheduling, coverage, and capacity planning to support reliable care delivery.
- Document and maintain SOPs so operations are repeatable, auditable, and easy to onboard into.
- Lead continuous-improvement efforts that raise the bar over time.
Benefits
- Flexibility for occasional evenings and weekends as needed to support care delivery.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
