Clinical Operations Coordinator

Proactive MD•Madison, WI

2d•Remote

About The Position

People are a company's greatest resource, which is why caring for patients and keeping them healthy is so important. Proactive MD offers a comprehensive health management solution that extends well beyond the clinic walls. By engaging patients and offering them a personal relationship with a primary care provider, we can deliver measurably better outcomes, making people happier, healthier, and more productive while significantly lowering overall medical costs. We put patients’ health first because amazing care yields amazing results. JOB SUMMARY The Clinical Operations Coordinator will supervise and assist with health center operations as delegated by the Regional Director of Clinical Operations. They will show initiative and demonstrate sound decision-making and problem-solving techniques, lead through example in training and support of teams. The Clinical Operations Coordinator will travel between assigned health centers to support staffing and observe opportunities for operational improvements. The goal of this position is to support assigned care teams to provide efficient & safe health center operations while ensuring our patient promise is delivered according to regulatory and quality standards. Remote in Madison, WI with 30% Travel, prefer to be located in Wisconsin Assigned Health Centers: Westfield, WI; Waukesha, WI; Franklin, WI; Irving, TX; Romeo, MI; York, PA; and New Oxford, PA.

Requirements

Current license or certification in specialty such as RN, LPN or CMA.
Current BLS certification through American Heart Association valid for at least 90 days after start date
Ability to prioritize and problem solve.
Strong clinical background with developed critical thinking skills

Nice To Haves

Leadership experience
Clinical educator in a healthcare setting
Outpatient or Primary care experience

Responsibilities

Travel between assigned health centers to provide consistent on-site support, maintaining a visible, hands-on presence within clinical environments.
Conduct regular site visits as directed by leadership to observe day-to-day administrative and clinical operations, assessing workflow efficiency, team performance, and overall functionality.
Support and improve clinical operations across multiple sites to ensure consistent, high-quality patient care and service excellence.
Monitor operational performance, including participation in interviews, precepting, and targeted retraining in collaboration with the Enterprise Training Manager and Regional Director of Clinical Operations.
Assist with staff training, coaching, and performance management to reinforce operational standards and best practices.
Monitor clinical systems and workflows to ensure adherence to best practices, including patient case management, throughput, scheduling, inventory, and dispensing processes.
Investigate, address, and respond to patient concerns, escalations, and survey feedback in a timely and professional manner.
Report clinical occurrences and support implementation of corrective actions in partnership with the Quality team.
Serve in a direct clinical support capacity as needed to maintain efficiency and continuity of care.
Identify operational or personnel concerns and communicate findings to the Regional Director of Clinical Operations.
Collaborate closely with regional leadership and quality teams to uphold organizational standards and drive continuous improvement initiatives.
Perform additional duties, responsibilities, and special projects as assigned by the Regional Director of Clinical Operations.