Clinical Office Specialist

UHS•Cleveland, OH

16h•Onsite

About The Position

Thousand Branches Wellness provides outpatient mental health treatment for adolescents and adults, allowing individuals to continue meeting responsibilities at work, home, school, or in the community while receiving care. A subsidiary of Universal Health Services (UHS), the organization is seeking an experienced Clinical Office Specialist who enjoys the excitement and challenges of a start-up to join its team in Cleveland, Ohio. The Clinical Office Specialist (COS) provides platform training and onboarding support to clinic staff and manages daily patient-interaction workflows, paperwork and document management, and overall office organization. The COS supports and works in accordance with Thousand Branches Wellness’s mission, vision, and values. The role helps ensure the office operates efficiently and complies with company policies and regulatory standards.

Requirements

High school diploma required.
1–3 years of related work experience required.
Proficiency in Microsoft Office products.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Communicate collaboratively with coworkers, clients, and referral sources.
Work flexibly in a fast-paced environment.
Screen inquiry calls by telephone, make appropriate referrals for emergency situations, and schedule appointments as appropriate.
Implement and manage systems for effective communication with clients, families, referral sources, and other relevant entities.
Manage daily schedules, follow up, confirm appointments, and reschedule as needed.
Perform utilization review and insurance verification.
Respond to incoming calls, emails, and fax requests within timelines outlined in policy.
Provide platform training and onboarding support to clinic staff.
Manage patient-interaction workflows, paperwork, document management, and office organization.
Perform other duties as assigned.