Clinical Office Specialist

UHS•Omaha, NE

10d

About The Position

Thousand Branches Wellness is seeking an experienced Clinical Office Specialist to join its behavioral health team in Omaha, Nebraska. The organization provides outpatient mental health treatment for adolescents and adults, supporting meaningful progress while clients continue their everyday responsibilities. As a subsidiary of Universal Health Services (UHS), Thousand Branches Wellness offers a start-up environment within a large healthcare organization. The Clinical Office Specialist (COS) provides platform training and onboarding support to clinic staff and manages daily patient-interaction workflows, paperwork and document management, and overall office organization. The position supports the organization’s Mission, Vision, and Values and helps ensure that office operations are efficient and compliant with company policies and regulatory standards.

Requirements

High school diploma required.
1–3 years of related work experience required.
Proficiency in Microsoft Office products.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Communicate collaboratively with coworkers, clients, and referral sources.
Work flexibly in a fast-paced environment.
Screen inquiry calls by telephone, make appropriate referrals in emergency situations, and schedule appointments as appropriate.
Implement and manage systems for effective communication with clients, families, referral sources, and other relevant entities.
Manage daily schedules, follow-ups, appointment confirmations, and rescheduling as needed.
Perform utilization review and insurance verification.
Follow up on and respond to incoming calls, emails, and fax requests within policy timelines.
Perform other duties as assigned.
Provide platform training and onboarding support to clinic staff.
Manage patient-interaction workflows, paperwork and document management, and office organization.
Help ensure efficient office operations and compliance with company policies and regulatory standards.