Clinical Office Specialist

UHS•Aventura, FL

13h•Onsite

About The Position

Thousand Branches Wellness is seeking an experienced Clinical Office Specialist to support its outpatient behavioral health services in Miami, Florida. The organization provides mental health treatment for adolescents and adults, designed to help clients make progress while continuing their everyday responsibilities. Thousand Branches Wellness is a subsidiary of Universal Health Services (UHS). The Clinical Office Specialist provides platform training and onboarding support to clinic staff, manages daily patient-interaction workflows and paperwork/document management, and helps keep the office organized and operating efficiently. The role supports the organization's Mission, Vision, and Values and helps ensure compliance with company policies and regulatory standards. It involves coordinating client communications and appointments, handling inquiry calls and incoming requests, and assisting with utilization review and insurance verification.

Requirements

High school diploma required.
1–3 years of related work experience required.
Proficiency in Microsoft Office products.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Communicate collaboratively with coworkers, clients, and referral sources.
Work flexibly in a fast-paced environment.
Screen inquiry calls, make appropriate referrals in emergency situations, and schedule appointments as appropriate.
Implement and manage systems for effective communication with clients, families, referral sources, and other relevant entities.
Manage day-to-day scheduling, follow-up, appointment confirmations, and rescheduling as needed.
Conduct utilization review and insurance verification.
Respond to incoming calls, emails, and fax requests within policy timelines.
Provide platform training and onboarding support to clinic staff.
Manage daily patient-interaction workflows and paperwork/document management, and maintain office organization.
Perform other duties as assigned.