Clinical Office Assistant

La Clinica de La Raza•Oakland, CA

18h

About The Position

La Clínica de La Raza is seeking Clinical Office Assistants to provide a welcoming, efficient experience for patients and support patient-centered care. The role is often the first point of contact for patients and requires balancing accurate, timely administrative work with friendly, culturally responsive service in a fast-paced clinic environment. Clinical Office Assistants work with patients from diverse backgrounds and collaborate with care team members to support clinic operations and quality care.

Requirements

High school diploma or equivalent.
One to two years of experience in a clinical or similar professional office setting.
Knowledge of basic medical or dental terminology and office procedures and processes.
Knowledge of effective customer-service approaches.
Familiarity with modern medical office and computer systems and applications, especially MS Word and Outlook.
Clear and effective written and verbal communication skills in English.
Ability to follow oral and written instructions.
Ability to perform arithmetic calculations.
Minimum typing speed of 25–30 words per minute.
Ability to maintain strict confidentiality regarding patient information.
Good judgment in identifying effective solutions to customer-service problems.
Ability to work independently and collaboratively to complete daily tasks.
Ability to perform detailed administrative work methodically, quickly, and accurately.
Flexibility and ability to accept changes gracefully.
Ability to work professionally and collaboratively in a team environment.
Ability to work across cultures and support diversity, equity, and inclusion.
Ability to participate with other staff in Saturday and evening rotations.
Must meet all health clearances required for healthcare settings.

Nice To Haves

Knowledge of Electronic Health Records and Electronic Practice Management systems.
Bilingual in English and Spanish, or another specified language.
Medical Office Assistant Certification.

Responsibilities

Greet visitors, determine the purpose of their visit, and register patients in the appropriate electronic system.
Verify eligibility for government or insurance programs to determine payment sources.
Collect payment for services, operate the cash register, and maintain an accurate till.
Hear and resolve patient complaints or escalate them appropriately.
Participate in problem-solving to help meet revenue and customer-satisfaction targets.
Answer telephone inquiries, provide information, or route calls to the appropriate person or department.
Schedule, confirm, and process appointments.
Perform general office duties, including sorting mail, filing, and photocopying.
Receive and route messages or documents, including laboratory results, to appropriate staff.
Retrieve and enter data into the medical records system.
Assist patients with completing forms.
Operate standard office equipment, including a computer, calculator, fax machine, and copy machine.
Screen and monitor requests, completing or routing them as assigned.
Inventory, order, and verify receipt of medical, laboratory, or office supplies and equipment.
Perform required record-keeping duties.
Help create a welcoming clinical space and healthy work environment through relationship building, direct communication, and sound judgment.
Communicate and work effectively with all care team members to serve patients.
Participate in huddles, staff meetings, team-building activities, and assigned development opportunities.
Follow La Clínica’s ethical and professional standards, policies, and procedures.
Complete required trainings and policy acknowledgements within assigned timeframes.
Perform other related duties as required.