Clinical Office Assistant

La Clinica de La Raza•Oakland, CA

17h

About The Position

La Clínica de La Raza is seeking Clinical Office Assistants to provide a welcoming, efficient, and patient-centered experience as the first point of contact for patients. The role serves diverse communities in a fast-paced clinic environment and requires balancing administrative efficiency with respectful, helpful interaction, including when assisting upset or impatient patients. The assistant supports patients and care team members while contributing to a positive clinical space and healthy work environment. Responsibilities include patient registration, payment and eligibility processes, appointment scheduling, telephone support, general office administration, medical-record data entry, supply inventory, and routing messages and documents to staff. The role also includes participating in team activities and development opportunities, complying with organizational policies and professional standards, and completing required trainings. The position requires the ability to participate in Saturday and evening rotations. Salary: $23.04 to $30.23 DOE.

Requirements

High school diploma or equivalent.
1–2 years of experience in a clinical or similar professional office setting.
Meet all health clearances required for healthcare settings.
Knowledge of basic medical or dental terminology and office procedures and processes.
Knowledge of effective approaches to customer service delivery.
Knowledge of modern medical office and computer systems and applications, especially MS Word and Outlook.
Good judgment in identifying effective solutions or approaches to customer-service-related problems.
Ability to maintain strict confidentiality regarding patient information.
Clear and effective written and verbal communication skills in English.
Ability to follow oral and written instructions.
Ability to perform arithmetic calculations.
Minimum typing speed of 25–30 words per minute.
Self-motivated and able to work independently and collectively to complete daily tasks.
Ability to perform detailed administrative work methodically, with speed and accuracy.
Flexibility and ability to accept changes gracefully.
Ability to work professionally and collaboratively in a team environment.
Ability to work across cultures and demonstrate support for diversity, equity, and inclusion.

Nice To Haves

Knowledge of Electronic Health Records and Electronic Practice Management systems.
Bilingual in English and Spanish, or another specified language.
Medical Office Assistant Certification.

Responsibilities

Greet visitors, determine the purpose of their visit, and register patients in the appropriate electronic system.
Verify program eligibility in government or insurance plans to determine payment sources.
Collect payment for services, operate the cash register, and maintain an accurate till.
Hear and resolve patient complaints or escalate them appropriately.
Participate in problem-solving to help meet revenue and customer satisfaction targets.
Answer telephone inquiries and provide information or route calls to the appropriate person or department.
Schedule, confirm, and process appointments.
Perform general office duties, including sorting mail, filing, and photocopying.
Receive and route messages or documents, such as laboratory results, to appropriate staff.
Retrieve and enter data into the medical records system.
Assist patients with completing forms.
Operate standard office equipment, including a computer, calculator, fax machine, and copier.
Screen and monitor requests, completing or routing them as assigned.
Inventory stock, order supplies or equipment, and verify their receipt.
Perform required record-keeping duties.
Help create a welcoming clinical space and healthy work environment through relationship building, direct communication, and sound judgment.
Communicate and work effectively with all care team members to serve patients.
Participate in huddles, staff meetings, team-building activities, and assigned development opportunities.
Follow La Clínica's ethical and professional standards, policies, and procedures.
Complete required trainings and policy acknowledgements within the specified timeframes.
Perform other related duties as required.
Participate with other staff in Saturday and evening rotations.