Clinical Office Assistant

SEH Saint Elizabeth Medical Center•Edgewood, KY

About The Position

St. Elizabeth Healthcare’s Family Practice Center is hiring a full-time Clinical Office Assistant. The role provides customer-focused service and supports patient flow in a unit-based setting. Duties vary with departmental operations and include patient registration, scheduling, billing, possible pre-certification support, medical-records tasks, data entry, and answering phones. The assistant resolves routine problems, coordinates patient flow, and initiates follow-up with appropriate staff. The role requires protecting patient privacy and confidentiality in accordance with applicable laws and regulations, including HIPAA, and treating patients, families, visitors, and employees with respect, dignity, kindness, and empathy. The schedule is Monday through Friday, 8:00 a.m.–5:00 p.m., with one to two Saturdays per month, 8:00 a.m.–12:00 p.m.

Requirements

High school graduate or GED.
Knowledge of medical terminology.
Computer fluency or literacy.
Verbal and written communication skills.
Ability to maintain patient confidentiality.
Organization and prioritization skills.
At least one year of experience in an office front-desk role, healthcare registration, scheduling, or another patient-facing healthcare position.

Responsibilities

Provide courteous, respectful, and helpful service to patients, visitors, staff, and physicians through in-person, phone, and email communications.
Register patients, including check-in and check-out, and obtain necessary forms, insurance information, and signatures.
Assist with pre-certification and consent processes, billing, insurance verification, pre-authorization, medical-necessity verification, treatment authorizations, and follow-up on denials, as applicable.
Collect co-pays, co-insurance, deductibles, or bill payments as applicable; follow up with insurance companies for payment; enter patient charges; maintain periodic record statistics; and code services or procedures for charge reconciliation.
Answer and coordinate multiple phone lines, respond to patient questions and problems, and accept or relay messages to appropriate staff.
Support office operations, including front-desk coverage, answering phones, running errands, and transporting patients.
Prepare correspondence, memos, reports, minutes, and letters, and enter data into multiple databases as needed.
Resolve routine patient problems and complaints promptly, handle customer conflicts constructively, and initiate follow-up with appropriate staff.
Retrieve, store, file, and scan medical records accurately in the correct electronic medical record location; coordinate records scanning and storage; and follow computer downtime procedures for clinical documentation.
Maintain a neat and clean work area and ensure supplies and materials are available.
Perform other duties as assigned.
Maintain patient privacy and confidentiality and demonstrate respect, dignity, kindness, and empathy in each encounter.