Clinical Office Assistant

La Clinica de La Raza•Oakland, CA

About The Position

La Clínica de La Raza is seeking Clinical Office Assistants to deliver a welcoming, high-quality experience to patients and support patient-centered care. As a first point of contact, the assistant balances efficient administrative work with a personal, helpful approach. The role serves people from diverse backgrounds in a fast-paced clinical environment and requires composure when responding to challenging interactions, reliability, sound judgment, and a willingness to help other care team members. The position supports patient registration, payment and eligibility processes, appointment scheduling, telephone inquiries, general office administration, medical-record data entry, and coordination of messages and documents. It also contributes to a welcoming clinic and healthy work environment through effective communication, collaboration, participation in team activities and training, and adherence to the organization’s professional and ethical standards. The role may include other related duties as required.

Requirements

High school diploma or equivalent.
One to two years of experience in a clinical or similar professional office setting.
Knowledge of basic medical or dental terminology and office procedures and processes.
Knowledge of effective customer-service approaches.
Knowledge of modern medical office and computer systems and applications, especially Microsoft Word and Outlook.
Demonstrated good judgment in identifying effective solutions or approaches to customer-service problems.
Ability to maintain strict confidentiality regarding patient information.
Clear and effective written and verbal communication skills in English.
Ability to follow oral and written instructions.
Ability to perform arithmetic calculations.
Minimum typing speed of 25–30 words per minute.
Self-motivation and ability to work independently and collaboratively to complete daily tasks.
Ability to perform detailed administrative work methodically, with speed and accuracy.
Flexibility and ability to accept changes gracefully.
Ability to work professionally and collaboratively in a team environment.
Ability to communicate and work congenially with people from varied ethnic, socioeconomic, and educational backgrounds and life experiences.
Ability to participate with other staff in Saturday and evening rotations.
Must meet all health clearances required for healthcare settings.

Nice To Haves

Knowledge of Electronic Health Records and Electronic Practice Management systems.
Bilingual in English and Spanish, or another specified language.
Medical Office Assistant certification.

Responsibilities

Greet visitors, determine the purpose of their visit, and register patients in the appropriate electronic system.
Verify eligibility for government or insurance programs to determine payment sources.
Collect payments for services, operate the cash register, and maintain an accurate till.
Listen to and resolve patient complaints or escalate them appropriately.
Participate in problem-solving to help meet revenue and customer-satisfaction targets.
Answer telephone inquiries, provide information, and route calls to the appropriate person or department.
Schedule, confirm, and process appointments.
Perform general office duties, including sorting mail, filing, and photocopying.
Receive and route messages or documents, such as laboratory results, to appropriate staff.
Retrieve and enter data into the medical records system.
Assist patients with completing forms.
Operate standard office equipment, including a computer, calculator, fax machine, and copier.
Screen and monitor requests, completing or routing them as assigned.
Inventory, order, and verify receipt of medical, laboratory, or office supplies or equipment.
Perform required record-keeping duties.
Help maintain a welcoming clinical space and healthy work environment through proactive relationship building, direct communication, and sound judgment.
Communicate and work effectively with all members of the care team to serve patients.
Participate in huddles, staff meetings, team-building activities, and assigned development opportunities.
Follow La Clínica’s ethical and professional standards, including its policies and procedures.
Complete required training and policy acknowledgements within the assigned timeframes.
Perform other related duties as required.