Clinical Office Assistant

La Clinica de La Raza•Oakland, CA

About The Position

La Clínica de La Raza seeks Clinical Office Assistants to provide patients with a welcoming, efficient, and high-quality experience. As the first point of contact, the assistant supports patient-centered care by combining effective administrative work with a friendly, culturally responsive approach. The role involves interacting with people from diverse backgrounds in a fast-paced clinic, staying composed under pressure, solving problems, and supporting other care team members. The position includes patient registration, payment and eligibility processes, appointment scheduling, telephone support, general office and record-keeping duties, and coordination with clinic staff. Clinical Office Assistants help maintain a welcoming clinical space, communicate effectively with the care team, participate in meetings and development activities, and follow the organization’s ethical standards, policies, procedures, and training requirements. Staff must be able to participate in Saturday and evening rotations.

Requirements

High school diploma or equivalent.
One to two years of experience in a clinical or similar professional office setting.
Knowledge of basic medical or dental terminology and office procedures and processes.
Knowledge of effective approaches to customer service delivery.
Knowledge of modern medical office and computer systems and applications, especially Microsoft Word and Outlook.
Clear and effective written and verbal communication skills in English.
Ability to follow oral and written instructions.
Ability to perform arithmetic calculations.
Minimum typing speed of 25–30 words per minute.
Ability to maintain strict confidentiality regarding patient information.
Demonstrated good judgment in identifying effective solutions or approaches to customer-service-related problems.
Ability to work independently and collaboratively to complete daily tasks.
Ability to perform detailed administrative work methodically, quickly, and accurately.
Flexibility and ability to accept changes gracefully.
Ability to work professionally and collaboratively in a team environment.
Ability to work across cultures and support diversity, equity, and inclusion.
Ability to participate in Saturday and evening rotations.
Must meet all health clearances required for healthcare settings.

Nice To Haves

Knowledge of Electronic Health Records and Electronic Practice Management systems.
Bilingual in English and Spanish, or another specified language.
Medical Office Assistant Certification.

Responsibilities

Greet visitors, determine the purpose of their visit, and register patients in the appropriate electronic system.
Verify program eligibility through government or insurance plans to determine payment sources.
Collect payment for services, operate the cash register, and maintain an accurate till.
Hear and resolve patient complaints or escalate them appropriately.
Participate in problem-solving to help meet revenue and customer-satisfaction targets.
Answer telephone inquiries, provide information, and route calls to the appropriate person or department.
Schedule, confirm, and process appointments.
Perform general office duties, including sorting mail, filing, and photocopying.
Receive and route messages or documents, including laboratory results, to appropriate staff.
Retrieve and enter data into the medical records system.
Assist patients with completing forms.
Operate standard office equipment, including computers, calculators, fax machines, and copy machines.
Screen and monitor requests, completing or routing them as assigned.
Inventory, order, and verify receipt of medical, laboratory, or office supplies or equipment.
Perform required record-keeping duties.
Help maintain a welcoming clinical space and healthy work environment through relationship building, direct communication, and sound judgment.
Communicate and work effectively with all members of the care team to serve patients.
Participate in huddles, staff meetings, team-building activities, and assigned development opportunities.
Adhere to La Clínica’s ethical and professional standards, policies, and procedures.
Complete required trainings and policy acknowledgements within assigned timeframes.
Perform other related duties as required.