Clinical Office Assistant

Advocate Health • Manitowoc, WI

4d • $21 - $31 • Onsite

About The Position

The Clinical Office Assistant supports outpatient rehabilitation clinic operations by welcoming patients and visitors, scheduling appointments, handling calls, maintaining records, and completing administrative and clerical tasks. The role serves clinics in Manitowoc and Two Rivers, Wisconsin. Training is provided. Work hours may fall between 6:45 a.m. and 6:00 p.m., Monday through Friday, with no weekends or holidays.

Requirements

• High school graduate.
• Typically requires 1 year of experience performing scheduling, customer service, and administrative or clerical support duties.
• Ability to multitask, route calls, greet patients, and maintain schedules of appointments and meetings.
• Proficiency with Microsoft Office (Excel, PowerPoint, Access, and Word) or similar products, including maintaining, tracking, and entering data in database or spreadsheet software.
• Strong organizational skills and attention to detail.
• Effective written and verbal communication skills and the ability to build rapport and relate to all people.
• Ability to operate standard office equipment.
• No licensure, registration, or certification required.
• Ability to sit, walk, stand, bend, and lift frequently during the workday; occasionally lift items weighing up to 20 pounds.
• Functional speech, vision, and hearing.

Responsibilities

• Greet patients and visitors promptly and courteously, collect insurance co-payments, and respond to routine information requests.
• Schedule and maintain calendars for appointments, meetings, and travel, and coordinate related arrangements and document preparation.
• Schedule patients, enter information into the computer system, and coordinate appointments with other departments or physician offices as needed.
• Answer and screen telephone calls, triage clinical calls, and resolve problems appropriately.
• Assemble, copy, and release patient medical records and coordinate with the Medical Records Department on requests for notes or additional information.
• Generate basic reports, update existing reports, and distribute reports as needed.
• Open, sort, and distribute mail and department documents; operate and maintain office equipment and, when needed, order office supplies.
• Complete referrals, track and follow up on re-authorization needs, process patient registration, and obtain required information.
• May process billing or reimbursement forms and other department records; maintain logs and reports and perform simple calculations.
• Assist with gathering, organizing, and compiling data for reports and meetings.
• Perform other related duties as required.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible spending accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational assistance program.
• Career development programs.
• Premium pay may be available for shifts, on-call work, and other qualifying circumstances; incentive pay applies to select positions.
• Opportunity for annual increases based on performance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED