Clinical Office Assistant

St. Elizabeth Healthcare•Edgewood, KY

About The Position

St. Elizabeth Healthcare's Family Practice Center is hiring a full-time Clinical Office Assistant. The role provides customer-focused service and support for patient flow in a unit or department. Duties may include patient registration, scheduling, billing, pre-certification, medical records, data entry, and answering phones. The assistant resolves routine problems, coordinates patient flow, initiates follow-up with appropriate staff, and complies with applicable patient privacy and confidentiality laws, including HIPAA. The role calls for respectful, dignified, kind, and empathetic interactions with patients, families, visitors, and employees. The position supports registration and revenue processes by helping patients complete forms, collecting insurance information and signatures, assisting with authorizations and billing, and coordinating insurance verification and follow-up. It also provides clerical support, including coordinating phone calls and messages, preparing correspondence and reports, and entering data into databases. Medical records work includes retrieving, filing, storing, and scanning records in the correct electronic medical record location, as well as following computer downtime procedures. The assistant helps maintain office supplies and a neat work area and performs other duties as assigned. Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m., with one to two Saturdays per month from 8:00 a.m. to 12:00 p.m. Scheduled hours are 40 per week.

Requirements

High school graduate or GED.
Knowledge of medical terminology.
Computer fluency or literacy.
Verbal and written communication skills.
Ability to maintain patient confidentiality.
Organization and prioritization skills.
One year of experience in an office front desk role, healthcare registration, scheduling, or another patient-facing healthcare position.

Responsibilities

Provide courteous, respectful, and helpful service to patients, visitors, staff, and physicians through in-person, phone, and email communications.
Complete patient registration, including check-in and check-out, and assist patients with forms, insurance information, and required signatures.
Assist with pre-certification, consents, billing, treatment authorizations, insurance verification, pre-authorization, medical-necessity verification, and denial follow-up as applicable.
Collect patient co-pays, co-insurance, and deductibles as applicable; follow up with insurance companies for payment; enter patient charges; maintain record statistics; and code services or procedures for charge reconciliation.
Answer and coordinate multiple phone lines, respond to patient questions and problems, and accept and relay messages to appropriate staff.
Support office operations, including front desk coverage, answering phones, running errands, and transporting patients.
Prepare correspondence, memos, reports, minutes, and letters, and enter data into multiple databases as required.
Resolve routine patient problems and complaints promptly, handle customer conflict constructively, and initiate follow-up with appropriate staff.
Retrieve, store, file, and scan medical records accurately and promptly in the correct electronic medical record location; follow computer downtime procedures for clinical documentation; coordinate medical record scanning and storage.
Maintain a neat and clean work area and ensure supplies and materials are available.
Perform other duties as assigned.
Maintain patient confidentiality and comply with applicable privacy requirements, including HIPAA.