Clinical Office Assistant Float - Rehab

Advocate Health and Hospitals Corporation•Port Washington, WA

8d•Onsite

About The Position

The Clinical Office Assistant Float provides coverage to physical therapy departments at St Luke's, Sinai, South Shore, West Allis, Grafton, Summit, Mount Pleasant, and surrounding area clinics. The schedule varies Monday through Friday between 6 a.m. and 7 p.m., for 40 hours per week. The role supports outpatient rehabilitation operations by welcoming patients and visitors, scheduling appointments, handling calls, maintaining records, coordinating administrative activities, and assisting with referrals, reports, and billing-related documentation. The position works in a normal office environment and may involve performing other related duties as needed.

Requirements

High school graduate.
Typically requires 1 year of experience performing scheduling, customer service, and administrative or clerical support duties.
Ability to multitask, route calls, greet patients, and maintain appointment and meeting schedules.
Proficiency with Microsoft Office (Excel, PowerPoint, Access, and Word) or similar products, including maintaining, tracking, and entering data in database or spreadsheet software.
Strong organizational skills and attention to detail.
Effective written and verbal communication skills, with the ability to build rapport and relate to all people.
Ability to operate standard office equipment.
Ability to sit, walk, stand, bend, and lift frequently throughout the workday; occasionally lift items weighing up to 20 pounds.
Functional speech, vision, and hearing.

Responsibilities

Greet patients and visitors promptly and courteously, collect insurance co-payments, and respond to routine information requests.
Schedule and maintain calendars for appointments, meetings, and travel; coordinate related administrative details such as agendas, site selection, refreshments, audiovisual arrangements, and document preparation.
Schedule patients and enter information into the computer system; coordinate appointments with other departments or physician offices as needed.
Answer and screen telephone calls, triage clinical calls, and resolve problems appropriately.
Assemble, copy, and release patient medical records, and coordinate with the Medical Records Department on requests for notes or additional information.
Generate basic reports, update existing reports, and distribute reports as needed.
Open, sort, and distribute mail and department documents.
Operate and maintain office equipment and may order office supplies.
Complete referrals, track and follow up on re-authorization needs, process patient registration, and obtain required information.
May process billing or reimbursement forms and other department records.
Maintain logs and reports and perform simple calculations as needed.
Assist with gathering, organizing, and compiling data for reports and meetings.

Benefits

Paid time off programs
Medical, dental, vision, life, and short- and long-term disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Competitive compensation
Premium pay such as shift and on-call pay, based on teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Career development programs