Clinical Office Assistant Lead - Rehab

Advocate Health•Mequon, WI

3d•$22 - $33•Hybrid

About The Position

This position is based out of the physical therapy department at Mequon (Athlete Performance) and supports the following locations: Grafton (Cedar Creek), Grafton (N Port Washington Rd), Mequon (Athlete Performance), Mequon (Liebau Rd), Port Washington, and Wauwatosa (Mayfair). The schedule is Monday-Friday 8am-4:30pm.

Requirements

High School Graduate.
Typically requires 5 years of experience in secretarial/clerical support.
Intermediate to advanced computer skills with Microsoft office products (i.e. Word, Excel, Access, PowerPoint).
Demonstrated project coordination skills.
Excellent interpersonal, written, and verbal communication skills are essential.
Demonstrated customer service skills including service recovery.

Responsibilities

Coordinates operational workflow of clinical office staff. Distributes workload and staff assignments as necessary for optimum efficiency. In collaboration with supervisor, maintains daily clinical office levels.
Assists supervisor with human resource responsibilities which may include: interviewing and selection of new employees, new employee orientation, staff development, providing performance feedback, resolution of employee concerns, and employee morale.
Performs Clinical Office Assistant duties based on department's needs including: reception, answering, screening and triaging telephone calls, scheduling appointments, data entry, billing, medical records, maintaining files, logs and reports, assisting with gathering, organizing, and compiling data for reports, meetings, etc., collecting insurance co-payments, and other general clerical functions.
Serves as a resource for all department personnel and physicians, including problem solving, office policy/procedure development, customer relations, promotion of service management, and implementation of department changes.
May schedule and maintain calendar of appointments, meetings, and travel and coordinate related administrative aspects such as agendas, site selection, food/beverage selections, audio-visual arrangements, and document preparation. May conduct regularly scheduled staff meetings, huddles and/or arrange training and education programs.
Oversees ordering of department supplies and maintains awareness of budget constraints for supplies. Monitors department office equipment and troubleshoots minor problems. Independently arranges for routine equipment maintenance or repairs.
Resolves basic to intermediate customer concerns and complaints.
Identifies and independently plans, develops, and implements additional projects or reports which may be useful to the department.
Gathers, compiles, and summarizes data/information for analysis per supervisor's request. Assists in monitoring, tracking, and analyzing data.

Benefits

Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program