Clinical Nurse Liaison - Macon

PruittHealth • Macon, GA

3d • Onsite

About The Position

The Nurse Liaison functions as a facilitator to hospitals and community services that require referring patients to our organization. This role assists in evaluating patients to ensure they are appropriate for admission to the home health or hospice agency. The Nurse Liaison provides clinical expertise to our home health and hospice agencies by evaluating their ability to meet the patient’s clinical needs. Additionally, this individual is a sales professional focused on developing early and appropriate referrals by creating and sustaining business partnerships with facilities and hospitals.

Requirements

• Ability to develop clinical knowledge base to support sales activities.
• Ability to effectively communicate both verbally and in writing with different disciplines in the healthcare field.
• Ability to identify and develop new referral sources.
• Ability to manage a territory, conduct sales calls and presentations, and generate referrals by building long-term business relationships.
• Ability to prioritize, manage time, and maximize productivity.
• Assesses training needs with Community Relations Development Coordinator and develops a written plan to enhance knowledge and skills.
• Implements, modifies, and evaluates the written plan for self-development.
• Ability to implement strategies and actions including effective sales calls, presentations, and use of collateral materials.
• Participates in center/agency surveys (Licensure/JCAHO) and any subsequently required reports.
• Attends and participates in continuing educational programs to keep abreast of changes in the field as well as to maintain current license/certification as required.
• Attends and participates in mandatory in-services.
• Honors patients/residents’ rights to fair and equitable treatment, self-determination, individuality, privacy, property, and civil rights, including the right to wage complaints.
• Complies with corporate compliance program.
• Reports job-related functions/tasks that involve occupational hazards including exposure to blood and body fluids and others as necessary.
• Follows established safety regulations, including fire protection and prevention, smoking regulations, infection control, etc.
• Follows established safety procedures when performing tasks and/or working with equipment.
• Current RN license. RN or LPN graduates with current license.

Nice To Haves

• Two (2) years of college or business school and/or equivalent combination of experience and training.
• Two (2) years’ experience in home health and/or hospice.
• Healthcare sales/marketing, or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities is preferred.
• Bachelor’s Degree preferred

Responsibilities

• Fluent with all regulatory agencies, reimbursement systems and levels of care.
• Knowledgeable of private insurance, Medicare and Medicaid coverage criteria, rules and regulations and reimbursement methodologies.
• Responsible for a regional territory of hospitals and community services to facilitate patient placement within the Pruitt Health continuum.
• Takes calls for discharge planners needing assistance, provides on-site clinical assessments, completes necessary discharge paperwork, communicates referral needs within our continuum, and facilitates admissions into the Pruitt Health network.
• Provides excellent customer service to all referral sources and network of providers.
• Represents the organization in various community efforts and education seminars.
• Develops business relationships through effective sales contacts and presentations.
• Builds relationships with PruittHealth Home Health/Hospice staff teams to ensure effective communication with referral sources and staff teams.
• Communicates with patients/residents/clients and family members, providing a warm and friendly greeting and an approachable attitude, responding to expressed concerns with a helpful, caring demeanor, and answering questions professionally when appropriate.
• Reviews clinical, sales, and professional journals.
• Reviews internal information, policies, publications, bulletins, etc.
• Identifies territory assumptions that may influence the achievement of business goals.
• Identifies key referring physicians.
• Identifies key referring personnel in hospitals, nursing homes, and other community facilities.
• Communicates a written plan to the Vice President of Program Development and Community Relations Development Coordinator, monitoring, evaluating, and adjusting the plan as needed.
• Completes call reports and documents daily activities.
• Develops a plan for accounts management with input from staff teams.
• Supports and participates in promotional activities.
• Identifies existing relationships with competitive home health and hospice organizations, hospitals, nursing homes, and physicians.
• Develops, implements, and evaluates quarterly and annual territory plans, strategies, and actions to achieve negotiated goals.
• Identifies case management, HMO, PPO, insurance companies, and other payer referral sources.
• Determines vulnerabilities of competitive relationships and sets targets.
• Joins and participates in appropriate organizations and associations.
• Documents and reports complaints and service-related issues.

Benefits

• As an Equal Employment Opportunity employer, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree