Clinical Nurse Liaison - Charleston

PruittHealth • Moncks Corner, SC

2d • Onsite

About The Position

The Nurse Liaison functions as a facilitator to hospitals and community services that require referring to our organization. This role assists in the evaluation of patients to ensure they are appropriate for admission to the home health or hospice agency. The Nurse Liaison provides clinical expertise to our home health and hospice agencies by evaluating their ability to meet the patient’s clinical needs. Additionally, this individual is a sales professional focused on developing early and appropriate referrals by creating and sustaining business partnerships with facilities and hospitals.

Requirements

• Ability to develop clinical knowledge base to support sales activities.
• Ability to effectively communicate both verbally and in writing with different disciplines in the healthcare field.
• Ability to identify and develop new referral sources.
• Ability to manage a territory, conduct sales calls and presentations, and generate referrals by building long-term business relationships.
• Ability to prioritize, manage time, and maximize productivity.
• Assess training needs with Community Relations Development Coordinator and develop a written plan to enhance knowledge and skills.
• Implement, modify, and evaluate the written plan for self-development.
• Ability to implement strategies and actions which include effective sales calls, presentations, and use of collateral materials.
• Participate in center/agency surveys (Licensure/JCAHO) and any subsequently required reports.
• Attend and participate in continuing educational programs to keep abreast of changes in your field as well as to maintain current license/certification as required.
• Attend and participate in mandatory in-services.
• Honor patients'/residents' rights to fair and equitable treatment, self-determination, individuality, privacy, property, and civil rights, including the right to wage complaints.
• Comply with corporate compliance program.
• Report job-related functions/tasks that involve occupational hazards including exposure to blood and body fluids and others as necessary.
• Follow established safety regulations, to include fire protection and prevention, smoking regulations, infection control, etc.
• Follow established safety procedures when performing tasks and/or working with equipment.

Nice To Haves

• Bachelor’s Degree preferred

Responsibilities

• Be fluent with all regulatory agencies, reimbursement systems, and levels of care.
• Be knowledgeable of private insurance, Medicare, and Medicaid coverage criteria, rules, regulations, and reimbursement methodologies.
• Take responsibility for a regional territory of hospitals and community services to facilitate the placement of patients within the Pruitt Health continuum.
• Take calls for discharge planners needing assistance, provide on-site clinical assessments, complete necessary discharge paperwork, communicate referral needs within our continuum, and facilitate admissions into the Pruitt Health network.
• Provide excellent customer service to all referral sources and network of providers.
• Represent the organization in various community efforts and education seminars.
• Develop business relationships by making effective sales contacts and presentations.
• Build relationships with PruittHealth Home Health/Hospice staff teams to ensure effective communication with referral sources and staff teams.
• Communicate well with patients/residents/clients and family members, providing a warm and friendly greeting and an approachable attitude. Respond to expressed concerns while displaying a helpful, caring demeanor, and answer questions professionally when appropriate.
• Review clinical, sales, and professional journals.
• Review internal information, policies, publications, bulletins, etc.
• Identify territory assumptions that may influence the achievement of business goals.
• Identify key referring physicians.
• Identify key referring personnel in hospitals, nursing homes, and other community facilities.
• Communicate a written plan to the Vice President of Program Development and Community Relations Development Coordinator. Monitor, evaluate, and adjust the plan as needed.
• Complete call reports and document daily activities.
• Develop a plan for accounts management with input from staff teams.
• Support and participate in promotional activities.
• Identify existing relationships with competitive home health and hospice organizations, hospitals, nursing homes, and physicians.
• Develop, implement, and evaluate quarterly and annual territory plans, strategies, and actions to achieve negotiated goals.
• Identify case management, HMO, PPO, insurance companies, and other payer referral sources.
• Determine vulnerabilities of competitive relationships and set targets.
• Join and participate in appropriate organizations and associations.
• Document and report complaints and service-related issues.

Benefits

• As an Equal Employment Opportunity employer, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree