Clinical Navigator - FT Days | Round Rock Rehab

PAM Health•Round Rock, TX

About The Position

The Clinical Navigator represents the hospital to prospective patients and referral partners, explaining the potential benefits of inpatient rehabilitation and supporting patients and families during the referral and admission process. The role cultivates referral relationships, manages an assigned territory, completes patient assessments, makes sales contacts, and analyzes referral and admission data. The Clinical Navigator collaborates with the business development and admissions teams, nursing staff, and internal and external partners to facilitate referral conversion. The position also provides feedback and recommendations for program development and quality improvement related to customer service, referral and admission processes, and patient and referral-source satisfaction. The position works under the direction of the Director of Business Development. A degree in a health-related field is preferred. Current licensure in nursing, respiratory therapy, physical therapy, occupational therapy, or speech and language therapy is required, along with at least two years of experience in the licensed field. Rehabilitation/LTACH and marketing experience are preferred. PAM Health describes a collaborative work environment and opportunities for professional growth through its Education Advancement Program. Full-time benefits include medical, dental and vision coverage; employee assistance services; FSA and HSA options; life and disability insurance; education and in-service opportunities, continuing education and tuition assistance; supplemental insurance options; discounts; an employee referral bonus program; a 401(k) plan with discretionary employer match; and paid benefit time.

Requirements

Current licensure in nursing, respiratory therapy, physical therapy, occupational therapy, or speech and language therapy.
At least two years of experience in the designated field of licensure.

Nice To Haves

A degree in a health-related field from an accredited college or university.
Prior marketing experience.
Prior rehabilitation/LTACH experience.

Responsibilities

Cultivate referral relationships and manage the assigned territory.
Complete patient assessments.
Make sales contacts and analyze referral and admission data from the assigned territory.
Collaborate with business development team members, including the Admissions Manager and admission staff, as well as nursing and other internal and external staff, to facilitate referral conversion.
Provide feedback and recommendations for program development and quality improvement related to customer service, the referral and admission process, and patient and referral-source satisfaction.
Develop and maintain relationships with prospective patients, family members, physicians, ICU and floor nurses, discharge planners, case managers, and payer representatives.

Benefits

Medical benefits with EPO, HDHP, and HSA options, including prescription coverage, Rx ’n Go, and Teladoc.
Comprehensive dental and vision benefits.
Employee Assistance Program with counseling, legal, and financial services.
Flexible spending and health savings accounts.
Life and disability insurance.
Education and in-service opportunities, continuing education, and tuition assistance.
Supplemental accident, critical illness, cancer, pet, and identity theft protection insurance options.
Auto, home, cell phone, and gym membership discounts.
Personal travel discounts.
Employee bonus referral program.
401(k) plans with discretionary employer match.
Generous paid benefit time.
Education Advancement Program and professional growth opportunities.