Clinical Navigator - FT Days | Dover Rehab

PAM Health•Dover, DE

About The Position

The Clinical Navigator serves as the face of the hospital, helping prospective patients understand the potential benefits of rehabilitation and the support available to help them achieve their goals. The role cultivates referral relationships, manages an assigned territory, completes patient assessments, and makes sales contacts. It also analyzes referral and admission data and works with the business development team, admissions staff, nursing, and other internal and external colleagues to facilitate referral conversion. The Clinical Navigator provides feedback and recommendations for program development and quality improvement related to customer service, referral and admission processes, and patient and referral-source satisfaction. The position develops and maintains relationships with prospective patients, families, physicians, ICU and floor nurses, discharge planners, case managers, and payer representatives. It works under the direction of the Director of Business Development.

Requirements

Current licensure in nursing, respiratory therapy, physical therapy, occupational therapy, or speech and language therapy.
At least two years of experience in the designated field of licensure.

Nice To Haves

A degree in a health-related field from an accredited college or university.
Prior marketing experience.
Prior rehabilitation or LTACH experience.
Rehabilitation/LTACH and marketing experience.

Responsibilities

Cultivate referral relationships and manage an assigned territory.
Complete patient assessments and make sales contacts.
Analyze referral and admission data from the assigned territory.
Collaborate with business development team members, including the Admissions Manager and admission staff, as well as nursing and other internal and external staff, to facilitate referral conversion.
Provide feedback and recommendations for program development and quality improvement related to customer service, referral and admission processes, and patient and referral-source satisfaction.
Develop and maintain relationships with prospective patients, family members, physicians, ICU and floor nurses, discharge planners, case managers, and payer representatives.

Benefits

Medical benefits, including EPO, HDHP, and HSA options, prescription coverage, Rx ’n Go, and Teladoc.
Comprehensive dental and vision benefits.
Employee Assistance Program, including counseling, legal, and financial services.
Flexible spending and health savings accounts.
Life and disability insurance.
Education and in-service opportunities, including continuing education and tuition assistance.
Supplemental accident, critical illness, cancer, pet, and identity theft protection insurance options.
Auto, home, cell phone, and gym membership discounts.
Personal travel discounts.
Employee bonus referral program.
401(k) plans with discretionary employer match.
Generous paid benefit time.
Education Advancement Program and opportunities for professional growth.
Competitive pay.