Clinical Navigator - FT Days | Dover Rehab

PAM Health Rehabilitation Hospital of Dover • Dover, DE

2d

About The Position

The Clinical Navigator cultivates referral relationships, manages an assigned territory, completes patient assessments, and makes sales contacts. The role analyzes referral and admission data and collaborates with business development colleagues, admissions staff, nursing, and other internal and external partners to facilitate referral conversion. The Clinical Navigator also provides feedback and recommendations for program development and quality improvement related to customer service, the referral and admission process, and patient and referral-source satisfaction. The position develops and maintains relationships with prospective patients, family members, physicians, ICU and floor nurses, discharge planners, case managers, and payer representatives. It works under the direction of the Director of Business Development.

Requirements

• Current licensure in nursing, respiratory therapy, physical therapy, occupational therapy, or speech and language therapy.
• At least two years of experience in the designated field of licensure.

Nice To Haves

• A degree in a health-related field from an accredited college or university.
• Prior marketing experience.
• Prior rehabilitation or LTACH experience.
• Rehabilitation/LTACH and marketing experience.

Responsibilities

• Cultivate referral relationships and manage an assigned territory.
• Complete patient assessments and make sales contacts.
• Analyze referral and admission data from the assigned territory.
• Collaborate with business development team members, including the Admissions Manager and admissions staff, as well as nursing and other internal and external staff, to facilitate referral conversion.
• Provide feedback and recommendations for program development and quality improvement initiatives concerning customer service, the referral and admission process, and patient and referral-source satisfaction.
• Develop and maintain relationships with prospective patients, family members, physicians, ICU and floor nurses, discharge planners, case managers, and payer representatives.

Benefits

• Medical benefits with EPO/HDHP/HSA options, prescription coverage, Rx ’n Go, and Teladoc
• Dental and vision benefits
• Employee Assistance Program, including counseling, legal, and financial services
• Flexible spending and health savings accounts
• Life and disability insurance
• Education and in-service opportunities, including continuing education and tuition assistance
• Supplemental accident, critical illness, cancer, pet, and identity theft protection insurance options
• Auto, home, cell phone, and gym membership discounts
• Personal travel discounts
• Employee bonus referral program
• 401(k) plans with discretionary employer match
• Generous paid benefit time
• Education Advancement Program
• Competitive pay

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed