Clinical Medical Assistant (CMA)

NeurAbilities•Voorhees Township, NJ

11d•$20 - $23•Hybrid

About The Position

This position plays a critical role in ensuring seamless patient care and operational efficiency by performing clinical triage, managing incoming phone calls, and coordinating medication and imaging prior authorizations. This role requires multitasking while maintaining a high level of professionalism and patient care.

Requirements

Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or equivalent preferred.
Prior experience with clinical triage and prior authorization processes are highly desirable.
Strong understanding of medical terminology and insurance procedures.
Proficiency in using EHR systems and standard office software.
Excellent organizational, communication, and problem-solving skills.
Ability to work independently and collaboratively in a team-based environment.
Solid understanding of basic medical terminology, anatomy, and common conditions.
Knowledge of standard clinical workflows, particularly in triage and patient intake.
Excellent verbal and written communication skills.
Ability to communicate empathetically and effectively with patients, families, and healthcare professionals.
Proficient in navigating EHR systems and performing accurate, timely documentation.
Familiarity with insurance and prior authorization procedures for medications and imaging.
Competence with office software (e.g., email, scheduling, documentation platforms).
Experience with prior authorization portals and payer websites (e.g., CoverMyMeds, Availity, etc.).
Strong attention to detail and accuracy in paperwork and electronic entries.
Ability to prioritize tasks and manage multiple responsibilities simultaneously.
Team-oriented, with the ability to collaborate effectively with clinical and administrative staff.
Professional, courteous, and patient-centered demeanor.
Ability to assess situations and determine appropriate actions using clinical judgment.
Resourceful in navigating payer policies and resolving authorization issues.

Nice To Haves

Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or equivalent preferred.
Prior experience with clinical triage and prior authorization processes are highly desirable.

Responsibilities

Complete in-person triage following Neurabilities protocol for assigned providers client load daily.
Complete all office opening and closing procedures in accordance with Neurabilities protocol on the assigned day. Monitor fridge temperatures daily. Ensure each clinical room is stocked appropriately and cleaned daily in accordance with Neurabilities guidelines.
Monitor medical supplies on a biweekly basis for each office and notify supervisor when supplies are needed based on monthly inventory sheet. Manage and process Botox shipments and ensure Botox is stored in accordance with Neurabilities and federal guidelines.
Review, triage, and complete all EHR portal messages for assigned providers, delegated by supervisor in accordance with Neurabilities protocol. Responsible for reviewing each message, forwarding appropriate messages to providers for guidance and resolution, and resolving appropriate messages independently. Responsible for providing response to the client within 48 hours.
Responsible for assisting, triaging and resolving all client inquires forwarded by administrative clinical assistants, scheduling, providers, or leadership.
Complete all refill requests received via EHR system from client and pharmacies, RX phone line, and RX fax line on assigned day. Responsible for notifying each client once refill is complete utilizing approved automated refill message
Responsible for reviewing, processing, tracking, and ensuring completion of all prior authorization requests for medication. Responsible to be a direct liaison between insurance company and organization to ensure prior authorizations are completed and resolution is determined. If medication is denied despite documentation provided, responsible to notify and escalate to provider for determination of next steps. Responsible for tracking all prior authorizations initiated and completed in the designated prior authorization log.
Responsible for reviewing, processing, tracking, and ensuring completion of all prior authorizations for testing and imaging ordered by assigned providers. This includes but is not limited to MRI’s, MRA’s, genetic testing and EKGs. Responsible to help client determine location of testing to ensure prior authorization can be completed without delays in care. Responsible to track prior authorization of testing, complete all denial requests to ensure approval, and notify provider if testing is denied despite all documentation provided.
Responsible for managing and completing all forms received for assigned providers. This includes completing all demographic information on the forms, forwarded forms to provider for completion, uploading completed forms in the EHR and notifying the client of forms completion. This includes but is not limited to: FMLA, school accommodations, medication administration, medication discontinuation, guardianship, and disability forms.
Responsible for creating any documentation / medical letters delegated by assigned providers. This includes but is not limited to 504 letters, medical necessity letters, and diagnosis letters.
Responsible for chart prep delegated by assigned providers. This includes but is not limited to ensuring all testing ordered was completed and in the chart for review, reaching out to clients for requested documentation / forms, and ensuring appropriate testing has been scheduled.
Responsible for working directly with assigned providers to ensure all medical and client needs are being met.
Responsible for working collaboratively with team members and assisting other team members daily when help is needed.
Escalating all emergent issues to the appropriate staff member, IE: assigned provider, supervisor, medical director, or on-call provider.
Responsible for managing, reviewing and resolving all calls on the medical assistant phone line, physician phone line, forms phone line or medical record request phone line when assigned.
Responsible for all administrative duties that may be assigned when needed to help support administrative medical assistant team.
Responsible for managing, distributing and completing all incoming fax lines or emails when assigned.