Clinical Medical Assistant (CMA)

NeurAbilities•Upper Merion Township, PA

153d•Onsite

About The Position

NeurAbilities Healthcare is hiring a full-time Certified Medical Assistant for its King of Prussia, Pennsylvania location. The Clinical Medical Assistant supports patient care and operational efficiency through clinical triage, incoming-call management, medication and imaging prior authorizations, and related administrative and clinical duties. The role serves assigned providers and their clients, works closely with providers and team members, and requires multitasking while maintaining professionalism and patient-centered care. The position includes in-person triage; office opening and closing procedures; monitoring refrigerator temperatures and supplies; maintaining clinical rooms; managing Botox shipments and storage; processing EHR messages, refill requests, forms, letters, and fax and email requests; and preparing charts. The assistant handles medication and testing/imaging prior authorizations, communicates with insurers and clients, tracks authorization activity, and escalates denials or emergent issues to appropriate staff. The role is based in King of Prussia, PA, with estimated travel of 5% depending on need, including travel to Voorhees, NJ. Physical activity may involve light-medium or medium-heavy moving and extensive self-positioning.

Requirements

Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or equivalent is preferred.
Prior experience with clinical triage and prior authorization processes is highly desirable.
Strong understanding of medical terminology and insurance procedures.
Proficiency with EHR systems and standard office software.
Excellent organizational, communication, and problem-solving skills.
Ability to work independently and collaboratively in a team-based environment.
Solid understanding of basic medical terminology, anatomy, and common conditions.
Knowledge of standard clinical workflows, particularly triage and patient intake.
Excellent verbal and written communication skills, including empathetic and effective communication with patients, families, and healthcare professionals.
Ability to navigate EHR systems and document accurately and promptly.
Familiarity with insurance and prior authorization procedures for medications and imaging.
Competence with office software, such as email, scheduling, and documentation platforms.
Ability to prioritize tasks and manage multiple responsibilities simultaneously.
Strong attention to detail and accuracy in paperwork and electronic entries.
Professional, courteous, patient-centered demeanor and ability to collaborate with clinical and administrative staff.
Ability to assess situations and determine appropriate actions using clinical judgment, and to navigate payer policies and resolve authorization issues.
Ability to perform physical activity that may include light-medium or medium-heavy moving and extensive self-positioning.
Ability to travel an estimated 5% depending on need, including to Voorhees, NJ.

Nice To Haves

Prior experience with clinical triage and prior authorization processes is highly desirable.
Experience with prior authorization portals and payer websites, such as CoverMyMeds and Availity.

Responsibilities

Complete in-person triage for assigned providers’ client load according to company protocol.
Perform assigned office opening and closing procedures; monitor refrigerator temperatures daily; and ensure clinical rooms are stocked and cleaned daily.
Monitor medical supplies biweekly, notify the supervisor when supplies are needed, and manage and process Botox shipments, ensuring storage follows company and federal guidelines.
Review, triage, and complete assigned providers’ EHR portal messages; forward messages requiring provider input, resolve appropriate messages independently, and respond to clients within 48 hours.
Assist with, triage, and resolve client inquiries forwarded by administrative clinical assistants, scheduling staff, providers, or leadership.
Complete refill requests received through the EHR, client and pharmacy channels, RX phone line, and RX fax line on the assigned day, and notify clients using the approved automated refill message.
Review, process, track, and ensure completion of medication prior authorizations; liaise with insurance companies; escalate denials to providers; and maintain the designated authorization log.
Review, process, track, and ensure completion of prior authorizations for provider-ordered testing and imaging, including MRI, MRA, genetic testing, and EKG; help clients identify testing locations; pursue denials; and notify providers when testing remains denied.
Manage forms for assigned providers, including completing demographic information, forwarding forms for provider completion, uploading completed forms to the EHR, and notifying clients. Examples include FMLA, school accommodations, medication administration or discontinuation, guardianship, and disability forms.
Create documentation and medical letters delegated by providers, including 504, medical necessity, and diagnosis letters.
Complete chart preparation delegated by providers, including confirming ordered testing is completed and available in the chart, requesting documentation or forms from clients, and ensuring testing is scheduled.
Work directly with assigned providers to ensure medical and client needs are met.
Collaborate with team members and assist them when needed.
Escalate emergent issues to the appropriate staff member, such as the assigned provider, supervisor, medical director, or on-call provider.
Manage, review, and resolve calls on assigned medical assistant, physician, forms, or medical record request phone lines.
Perform administrative duties as needed to support the administrative medical assistant team.
Manage, distribute, and complete incoming faxes or emails when assigned.