Clinical Manager, Crisis Management Services

Homewood Health Centre • Guelph, ON

11h

About The Position

Homewood Health is seeking a Clinical Manager to lead, coach, and support clinicians and associates across an assigned region, overseeing the delivery, quality, and performance of Crisis Management Services (CMS). This role involves recruiting, onboarding, training, and providing clinical consultation to network clinicians, as well as managing regional clinical resources and responding to customer and operational needs. The Clinical Manager will collaborate with leadership on strategy, program development, and service improvements, ensuring services meet quality, accreditation, client satisfaction, and financial objectives. The position also includes participation in an on-call rotation and providing expertise in crisis intervention, trauma-informed care, and case management.

Requirements

• Master’s Degree in Social work, Counselling, or Psychology, with professional registration.
• Minimum 5 years of clinical counselling experience in crisis and trauma and 1 year in a supervisory or management role.
• Expertise in crisis management, trauma-informed care, quality assurance, and clinical service delivery.
• Experience ensuring compliance with professional, legal, ethical, and accreditation standards.
• Strong leadership, communication, presentation, organizational, and stakeholder management skills.
• Proficiency with Microsoft Office (Word, Excel, and PowerPoint).
• Proven ability to drive service excellence, accountability, and continuous improvement.

Nice To Haves

• French fluency is strongly preferred; bilingual candidates will be prioritized.

Responsibilities

• Lead, coach, and support clinicians and associates across the assigned region.
• Oversee the delivery, quality, and performance of Crisis Management Services (CMS).
• Recruit, onboard, train, and provide clinical consultation to network clinicians.
• Manage regional clinical resources and respond to customer and operational needs.
• Collaborate with leadership on strategy, program development, and service improvements.
• Ensure services meet quality, accreditation, client satisfaction, and financial objectives.
• Participate in on-call rotation and provide expertise in crisis intervention, trauma-informed care, and case management.

Benefits

• Commitment to the health and safety of our patients, staff and community from COVID-19, subject to any accommodation required by applicable human rights legislation, Homewood Health Centre requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager