Clinical Manager, Freestanding ER & Urgent Care

Intuitive Health•Oklahoma City, OK

15h

About The Position

The Clinical Manager leads and manages non-physician clinical staff in coordination with the Program Director and Hospital Partner. The role supports excellent patient service through sound clinical practices and efficient operations, while fostering teamwork, continuous improvement, and a patient-centered environment. The manager oversees clinical staffing, recruitment and onboarding, staff scheduling, training, education, leadership development, and mentoring. In coordination with hospital and Intuitive Health leadership, the manager supports staff evaluations, community outreach, patient satisfaction, quality assurance and performance improvement, quarterly performance reporting, regulatory and accreditation readiness, and compliance with applicable hospital policies and requirements. The role also manages the customer service experience at the sites in coordination with the Medical Director and Program Director. The Clinical Manager helps provide patients and families with a friendly, reassuring, and open environment that encourages participation in care decisions; promotes a respectful workplace; and helps maintain a clean work environment. The position operates in a healthcare setting, may involve contact with contagious illnesses, and requires local travel between facilities as well as occasional out-of-area or overnight travel. The employee must provide their own transportation and may be required to work at any facility.

Requirements

At least 5 years of nursing experience; the job description also specifies at least 5 years of RN experience in an Emergency Department or at a freestanding emergency department.
At least 2 years of management, charge nurse, or formal or informal nursing leadership experience in the emergency department.
Unrestricted, active registered nursing license in the state of practice.
Current ACLS certification.
Current PALS or ENPC certification.
ADN or BSN required; BSN is strongly preferred and mandatory with some hospital partners.
Strong, clear, and precise verbal and written communication skills.
Strong relationship management skills.
Ability to work collaboratively across multiple organizations.
Demonstrated initiative, independence, and curiosity.
Ability to work well under pressure and respond to shifting priorities.
Ability to manage multiple projects simultaneously.
Patient/client focus, ethical conduct, leadership, personal effectiveness and credibility, thoroughness, and time management.
Ability to meet physical demands that include regularly talking and hearing, and intermittent standing, walking, bending, kneeling, stooping, and crouching.
Ability to lift up to 25 pounds.
Ability to travel locally during the business day and, as needed, out of the area and overnight.

Nice To Haves

BSN degree.

Responsibilities

Lead and manage non-physician clinical staff in coordination with the Program Director and Hospital leadership.
Coordinate recruitment and onboarding of clinical staff with the Hospital.
Provide initial and ongoing training and education for clinical staff.
Participate in community outreach with Intuitive Health and Hospital leadership.
Schedule clinical staff.
Assist the Hospital with staff evaluations in accordance with its process, timeline, and tools.
Use Intuitive Health and Hospital resources to support patient satisfaction at the site.
Provide ongoing leadership training and mentoring to clinical staff.
Coordinate with the Program Director, Medical Director, and other clinical managers to implement quality assurance and performance improvement processes.
Provide quarterly reporting on site performance measures.
Serve as cultural champion for non-physician clinical employees.
Participate in regulatory and accreditation preparation and surveys.
Ensure compliance with Hospital policies, procedures, and processes, and with regulatory, licensing, and accreditation requirements.
Manage customer service experience and relations at the sites in coordination with the Medical Director and Program Director.
Provide patients and families with a customer-focused, friendly, reassuring, and open environment that encourages participation in healthcare decisions.
Encourage a friendly and respectful work environment.
Help maintain a clean work environment, which may include emptying trash, mopping floors, and cleaning counters.
Participate in applicable committees as requested.
Work at any facility as required and provide own transportation.