Clinical Manager, Freestanding ER & Urgent Care

Intuitive Health•Oklahoma City, OK

2h•Onsite

About The Position

The Clinical Manager leads and manages non-physician clinical staff in coordination with the Program Director and Hospital Partner, supporting excellent patient service through sound clinical practices and efficient operations. The role promotes teamwork, continuous improvement, and patient-centered care. It also manages customer service and patient relations in coordination with the Medical Director and Program Director, fostering a friendly, reassuring environment that encourages patient participation in healthcare decisions. The manager coordinates clinical staff recruitment, onboarding, training, education, scheduling, mentoring, and leadership development. In coordination with hospital leadership, the manager may assist with staff evaluations and participates in community outreach, committees, regulatory and accreditation preparation, and surveys. The role supports patient satisfaction, quality assurance, performance improvement, and site performance reporting, while ensuring compliance with hospital policies and applicable regulatory, licensing, and accreditation requirements. The manager also promotes a respectful workplace and helps maintain a clean work environment, including tasks that may otherwise be handled by housekeeping. The position operates in a healthcare setting and may involve contact with patients who have contagious illnesses. It requires intermittent physical activity and lifting up to 25 pounds. Travel is primarily local during the business day, but some out-of-area and overnight travel may be expected. The employee may be required to work at any facility and is responsible for their own transportation.

Requirements

Unrestricted, active registered nursing license in the state of practice.
At least 5 years of nursing experience; the role description specifies RN experience in an Emergency Department or freestanding emergency department (FED).
At least 2 years of management or charge nurse experience within the Emergency Department, or 2 years of formal or informal nursing leadership experience.
Current ACLS certification.
Current PALS or ENPC certification.
ADN or BSN required.
Strong, clear, and precise verbal and written communication skills.
Strong relationship management skills.
Ability to work collaboratively across multiple organizations.
Demonstrated initiative, independence, and curiosity.
Ability to work well under pressure and respond to shifting priorities.
Ability to manage multiple projects simultaneously.
Patient/client focus, ethical conduct, leadership, personal effectiveness and credibility, thoroughness, and time management.

Nice To Haves

BSN strongly preferred; mandatory with some hospital partners.

Responsibilities

Lead and manage non-physician clinical staff in coordination with the Program Director and Hospital Partner or Hospital Leadership.
Coordinate recruitment and onboarding of clinical staff with the Hospital.
Provide initial and ongoing training and education for clinical staff.
Coordinate with Intuitive and Hospital leadership to participate in community outreach.
Schedule clinical staff.
Assist the Hospital with staff evaluations, following its process, timeline, and tools.
Use Intuitive and Hospital resources to support patient satisfaction at the site.
Provide ongoing leadership training and mentoring to clinical staff.
Coordinate with the Program Director, Medical Director, and other clinical managers to implement quality assurance and performance improvement processes.
Provide quarterly reporting on applicable site performance measures.
Serve as a cultural champion for non-physician clinical employees.
Participate in regulatory and accreditation preparation and survey processes.
Ensure compliance with Hospital policies, procedures, processes, and regulatory, licensing, and accreditation requirements.
Manage customer service experience and patient relations at the sites in coordination with the Medical Director and Program Director.
Provide patients and families with a customer-focused, friendly, reassuring, and open environment that encourages participation in healthcare decisions.
Encourage a friendly and respectful work environment.
Help maintain a clean work environment, including tasks such as emptying trash, mopping floors, and cleaning counters.
Participate in applicable committees as requested.
Work at any facility as required and provide own transportation.