Program Director Freestanding ER & Urgent Care

Intuitive Health•Oklahoma City, OK

20h

About The Position

The Program Director provides strategic and operational leadership for assigned freestanding emergency room and urgent care facilities. The role is responsible for overall site performance, team leadership, partner relationships, day-to-day operations, and operational and financial results. The Program Director identifies opportunities to improve efficiency, patient experience, and business performance, and leads and develops facility leaders and front office teams. The position works closely with the Regional Vice President of Operations, Medical Director, hospital partners, and other stakeholders to achieve operational goals and maintain high service standards. The role includes facility-level oversight, complete profit-and-loss responsibility, integration with hospital departments, coordination of provider activities, maintenance of operating procedures and metrics, and leadership of customer service and facility growth. The Program Director also supports budgeting, recruitment and training coordination, regulatory and accreditation readiness, local marketing, and ongoing relationships with hospital partner leadership.

Requirements

Bachelor’s degree required.
At least 7 years of experience in the healthcare sector.
At least 3 years of experience in healthcare management.
Alignment with the organization’s core values and ability to lead through servant leadership.
Strong, clear, and precise verbal and written communication skills.
Strong communication and relationship-management skills.
Ability to collaborate across multiple organizations.
Solid understanding of healthcare operations.
Solid understanding of hospital-based reimbursement, including the relationship between documentation, coding, billing, and collections.
Demonstrated initiative, independence, and curiosity.
Ability to work well under pressure and respond to shifting priorities.
Ability to manage multiple projects simultaneously.

Nice To Haves

Master’s degree or MBA.
RN license.
Experience with multi-site management.

Responsibilities

Oversee and manage facility-level operations for freestanding emergency rooms and urgent care hospital outpatient departments.
Hold complete profit-and-loss responsibility for assigned facilities.
Integrate facility operations with applicable hospital departments, including nursing, radiology, and laboratory services.
Coordinate provider activities in conjunction with the Medical Director.
Ensure operational procedures are consistently maintained at each facility.
Lead and motivate teams to maintain a patient-oriented customer service culture.
Maintain facility operational metrics in accordance with established benchmarks.
Coordinate with hospital partners on clinical recruitment and training.
Serve as a cultural champion for assigned facilities.
Manage facility department leadership staff.
Participate in regulatory and accreditation preparedness and survey processes.
Participate in local marketing activities.
Ensure compliance with hospital policies, procedures, and processes, as well as regulatory, licensing, and accreditation requirements.
Coach Clinical Managers and administrative staff in daily activities to promote Intuitive Health’s value proposition and partner relationships.
Maintain positive and engaged relationships with hospital partner leadership teams.
Participate in budget development with the Regional Vice President and Joint Operating Committee.
Manage the customer service experience and facility relations, including measurement, tracking, and reporting of customer satisfaction.
Drive volume and facility-level growth.