Manager, Clinical

CCRM Fertility•Chicago, IL

9d•Onsite

About The Position

The Clinical Manager oversees and coordinates Care Center operations to ensure high-quality, effective, efficient, and compassionate patient care. The role supervises clinical and surgical staff and operations, manages staffing and workflows, and supports patient safety, satisfaction, and advocacy. The Clinical Manager is responsible for staff training and development, performance management, quality assurance, and coordination of daily operations, and reports to the Practice Administrator. The position also maintains clinical supplies and equipment, supports providers when needed to maintain patient flow, and ensures that protocols and procedures are current and communicated to the team. The role is based on site in a professional office and clinical setting in Chicago, Illinois, with stated hours of 7:30 AM to 4:00 PM.

Requirements

Associate degree in nursing or higher.
Current Illinois Registered Nurse (RN) licensure.
Current ALS and BLS certifications.
At least 2 years of experience in a Clinical Management or Nurse Manager role.

Nice To Haves

At least 2 years of experience in women’s health, fertility, or OB/GYN.

Responsibilities

Coordinate and supervise clinical and surgical staff and operations.
Oversee the Care Center’s operational flow and identify, communicate, and implement processes and training to improve patient care.
Organize and assign duties and responsibilities to the team.
Create staff schedules to ensure appropriate physician coverage, coordinate staffing changes and requirements, and provide updates as needed.
Monitor staff performance to ensure accuracy, efficiency, and timely completion of tasks.
Review and approve staff timecards and PTO requests, monitor attendance and overtime, and counsel staff as needed.
Ensure high-quality patient care, positive patient and staff interactions, and patient satisfaction; document discrepancies as directed.
Ensure protocols and procedures remain up to date and are communicated to the team; provide training as needed.
Provide verbal and written staff performance evaluations annually or as needed.
Maintain adequate clinical supplies, identify needs for new products, ensure purchases are cost-effective and within budget, and submit receipts for timely payment.
Ensure equipment is in working order, schedule annual maintenance, and contact vendors for repairs.
Orient new staff to back-office operations, procedures, and equipment.
Assist providers as needed to maintain patient flow and provide coverage during staffing shortages.
Conduct monthly staff meetings to provide training and team updates.
Perform other duties as assigned.

Benefits

Paid time off and paid holidays.
Medical, dental, and vision insurance.
Health benefits eligibility beginning the first day of the month following the start date.
401(k) plan with company match, beginning the first of the month following 2 months of service.
Basic and supplemental life insurance.
Employee Assistance Program (EAP).
Short-term disability.
Flexible spending accounts, including dependent care and commuter benefits.
Health Savings Account.
CCRM paid family medical leave, eligible after 1 year.
Supplemental options including critical illness, hospital indemnity, and accident coverage.
Professional development, job training, and cross-training opportunities.
Bonus potential.