Clinical Manager

Koru Health•Pewaukee, WI

About The Position

The Clinical Manager provides leadership and oversight of Assisted Living and Memory Care programs. Under the direction of the Executive Director, this position plans, organizes, and directs care services to promote high-quality care in accordance with resident needs, government regulations, and internal policies and procedures. The role directly supervises all care-related staff and is available for on-call duties as needed. The Clinical Manager oversees resident assessments, care coordination, medication management, documentation, staff supervision and training, and quality improvement. The position also maintains compliance with DHS Sections 83 and 89, keeps current on state regulatory updates, and communicates critical issues to the Executive Director. The work environment is usually quiet to moderate.

Requirements

Graduate of an accredited school of Nursing.
Current, valid state RN licensure or RN/BSN certification.
At least 3 years of supervisory experience in a hospital, nursing care community, or related healthcare environment.
Strong teamwork, leadership, and supervisory skills.
Ability to communicate effectively with residents, families, staff, community officials, state regulatory agencies, hospitals, and the general public.
Excellent customer service skills and a courteous, helpful demeanor.
Well-developed problem-solving skills and ability to develop conceptual alternatives.
Ability to plan, organize, develop, implement, and interpret care services programs, goals, objectives, policies, and procedures.
Ability to read and interpret periodicals, professional journals, technical procedures, and governmental regulations; write reports, business correspondence, and procedure manuals; and present information effectively.
Basic math skills.
Ability to apply common-sense understanding to written or oral instructions and address problems involving several concrete variables in standardized situations.
Ability to use good judgment, organize, solve problems, work as part of a team, handle multiple tasks, and meet deadlines.
Ability to prioritize and multitask in an organized and productive manner.
Experience navigating or managing the healthcare continuum, including acute care, rehabilitation, skilled nursing, Medicare, Family Care functions, and specialty services.
Management experience supporting staff development, monitoring, training, performance improvement, and accountability.
Strong verbal and written communication skills.
Problem-solving skills and ability to follow through.
Ability to meet the physical demands of the role, including regularly standing, sitting, walking, climbing stairs, and using hands; occasionally lifting or carrying up to 80 pounds; and pushing, stooping, bending, and standing.
Close vision.

Nice To Haves

Knowledge of DHS Sections 83 and 89 regulations.
Understanding of DHS 89 for RCAC programs and DHS 83 for CBRF programs.

Responsibilities

Conduct medical assessments for new admissions and ongoing evaluations of residents.
Monitor medication administration, medication records, and medication documentation in MARs; maintain resident, medical management, and care plan documentation.
Review resident care coordination, coordinate service plans, activate appropriate resources, and communicate with physicians or pharmacies about medication orders, changes, and issues.
Follow up with residents admitted to the hospital and complete paperwork for readmission after hospitalization or rehabilitation.
Provide regular support for resident care needs and related follow-up.
Supervise, manage performance, staff, and coordinate care staff for care services and programming.
Develop, coordinate, and provide staff in-service training on health conditions and topics including ADLs, medication management, safety, and regulatory compliance under DHS 83 and 89.
Direct quality improvement activities focused on wellness, clinical and medication management, risk management, staff training, safety, and survey preparedness.
Ensure compliance with DHS 83 and 89 policies, procedures, and reporting requirements, and with internal policies and procedures; develop policies or procedures as necessary.
Maintain ongoing communication with the Executive Director about critical issues.
Maintain knowledge of state regulations and updates for DHS 83 and 89.
Perform on-call duties as needed.