Clinical Manager, Multi Visit Patient Program (LICSW or LCSW)

BMC Software•Boston, MA

8d•$66,000 - $96,000•Onsite

About The Position

The Multi Visit Patient Program (MVPP) Clinical Manager drives clinical services for a specialized care management program intended to improve utilization and health outcomes for identified multi-visit patients in BMC’s Emergency Department. The role collaborates with leadership and providers across the health system, including the Emergency Department, Population Health, Psychiatry, and Grayken Center for Addiction, and contributes expertise in behavioral health, social service resources, and emergency services. The Clinical Manager also works with internal and external community partners to strengthen care coordination and resources for this patient population. Responsibilities include recruiting and supervising BSW, MSW, and MPH students who provide direct patient care and administrative support. Working with the Director of Behavioral Health, Senior Manager of Behavioral Health, and Emergency Department Leadership, the Clinical Manager addresses unmet clinical and social needs of high-utilization patients through direct engagement, care coordination, crisis planning, and resource connection. The role supports patient safety using patient-centered and harm-reduction approaches, and contributes to care planning, transitions of care, case conferencing, documentation, data tracking, and program development. This is a full-time, on-site position, with most work taking place in the Emergency Department or inpatient units. Some flexibility in work hours is required, including the possibility of hours outside the standard 9-to-5 schedule, such as a 7 a.m. to 3 p.m. shift. The compensation range is $66,000 to $96,000. The employer notes that total compensation may include benefits, discretionary annual bonuses and merit increases, flexible spending accounts, 403(b) savings matches, paid time off, career advancement opportunities, and employee and family well-being resources.

Requirements

Master’s degree in Social Work (MSW).
Minimum five years of experience working in a social services, healthcare, or public health setting.
Active Massachusetts LICSW is preferred; an LCSW with relevant experience and a desire to pursue LICSW licensure will be considered.
An MSW with relevant experience may be considered if eligible for and able to obtain an LCSW license within six months of hire.
Extensive knowledge of community resources and healthcare systems, including state agencies such as DMH and MassHealth.
Clinical knowledge of mental health and substance use disorders, and the ability to engage people with these diagnoses using person-centered approaches.
Knowledge of homeless services and a patient-centered, non-stigmatizing approach to serving unhoused people.
Ability to practice and teach cultural humility and work with diverse, multicultural, and multilingual populations and colleagues.
Strong interpersonal and communication skills when working with direct reports, providers, patients and families, the public, staff, external agencies, and organizational leaders.
Ability to provide direct feedback and regular coaching to students, and to mentor, guide, and motivate others by demonstrating best practices and social work values.
Ability to adapt to changes in project strategy and the broader health system.
Strong organizational and time-management skills; ability to multitask and work independently and collaboratively.
Excellent oral and written English communication skills.
Intermediate experience with Microsoft Office, including Word, Excel, Access, and Outlook.
Ability to work full-time on site, primarily in the Emergency Department or inpatient units, with some flexibility to work outside standard 9-to-5 hours.

Nice To Haves

At least one year of management or supervisory experience.
Prior experience working in an emergency services setting.
Prior experience providing case management to high-risk and complex populations.
Prior experience in homelessness services.
Lived experience, which is highly valued.
Knowledge of Boston-area community resources.
Bilingual and/or bicultural clinical experience.
Active Massachusetts LICSW license.

Responsibilities

Address unmet clinical and social needs of high-utilization patients in BMC’s Emergency Department through direct patient engagement, care coordination, crisis planning, and connection to resources.
Supervise, coach, and mentor BSW, MSW, and MPH students, including providing clinical supervision and training and managing relationships with host institutions in collaboration with the Senior Manager of Behavioral Health.
Build relationships with Emergency Department clinical and non-clinical staff, including attending daily ED huddles, engaging patients at bedside, and representing the program in meetings.
Support the safety of high-risk patients using patient-centered and harm-reduction approaches through care planning, transitions-of-care support, and case conferencing, including making independent clinical decisions.
Complete timely and thorough electronic medical record documentation and comply with BMC data-entry, data-integrity, tracking, and MassHealth billing requirements.
Engage internal and external partners, including health system departments and programs, local city and state agencies, and shelters.
Support program needs in collaboration with leadership, including administrative tasks, data entry, program analysis, and strategy.
Adhere to BMC’s RESPECT behavioral standards.