Clinical Manager, Multi Visit Patient Program (LICSW or LCSW)

Boston Medical Center•Boston, MA

6d•Onsite

About The Position

The Multi Visit Patient Program (MVPP) Clinical Manager drives clinical services for a specialized care management program designed to improve utilization and health outcomes for identified multi-visit patients in BMC’s Emergency Department. Working collaboratively with leadership and providers across the health system—including the Emergency Department, Population Health, Psychiatry, and the Grayken Center for Addiction—the role brings expertise in behavioral health, social service resources, and emergency services. The Clinical Manager also engages internal and external community partners to strengthen care coordination and available resources. The position provides direct patient engagement, care coordination, crisis planning, and resource connection for high-risk patients, and recruits, supervises, coaches, and mentors BSW, MSW, and MPH students who provide patient care and administrative support. The role uses patient-centered and harm-reduction approaches, supports transitions of care and case conferencing, and completes documentation and data tracking in compliance with BMC and MassHealth requirements. It also contributes to program administration, analysis, and strategy. This is a full-time, on-site position, with most working time spent in the Emergency Department or inpatient units. Some flexibility in hours is required, including the possibility of shifts outside 9 a.m.–5 p.m., such as 7 a.m.–3 p.m. The position requires an MSW and at least five years of relevant experience. An active Massachusetts LICSW is preferred; an LCSW with relevant experience and an interest in pursuing LICSW licensure may be considered. An MSW candidate with relevant experience may also be considered if eligible and able to obtain an LCSW within six months of hire. The listed compensation range is $66,000–$96,000.

Requirements

Master’s degree in Social Work (MSW).
At least five years of experience in social services, healthcare, or public health.
Active Massachusetts LICSW preferred; an LCSW with relevant experience and a desire to work toward LICSW licensure may be considered.
An MSW candidate with relevant experience may be considered if eligible and able to obtain an LCSW license within six months of hire.
Extensive knowledge of community resources and healthcare systems, including state agencies such as DMH and MassHealth.
Clinical knowledge of mental health and substance use disorders, with the ability and commitment to engage people using person-centered approaches.
Knowledge of homeless services and a non-stigmatizing, patient-centered approach to serving people who are unhoused.
Ability to practice and teach cultural humility and work with diverse, multicultural, and multilingual populations and colleagues.
Strong interpersonal and professional communication skills with direct reports, providers, patients and families, the public, staff, agencies, and organizational leaders.
Ability to give direct feedback and regular coaching, and to mentor, guide, and motivate students by demonstrating best practices and social work values.
Ability to adapt to changes in project strategy and the broader health system.
Strong organization and time-management skills, ability to multitask, and ability to work independently and as part of a team.
Excellent oral and written English communication skills.
Intermediate experience with Microsoft Office applications, including Word, Excel, Access, and Outlook.
Ability to work full-time on site, primarily in the Emergency Department or inpatient units, with some flexibility for hours outside 9 a.m.–5 p.m.

Nice To Haves

At least one year of management or supervisory experience.
Prior experience in an emergency services setting.
Prior experience providing case management to high-risk and complex populations.
Prior experience in homelessness services.
Lived experience, which is highly valued.
Knowledge of Boston-area resources.
Bilingual and/or bicultural clinician.

Responsibilities

Address unmet clinical and social needs of high-utilizing patients in BMC’s Emergency Department through direct patient engagement, care coordination, crisis planning, and connection to resources.
Supervise, coach, and mentor BSW, MSW, and MPH students, including providing clinical supervision and training and managing relationships with host institutions in collaboration with the Senior Manager of Behavioral Health.
Build relationships with clinical and non-clinical Emergency Department staff, including attending daily ED huddles, engaging patients at the bedside, and representing the program in meetings.
Support the safety of high-risk patients through care planning, transitions-of-care support, and case conferencing, using patient-centered and harm-reduction approaches and making clinical decisions independently.
Complete timely and thorough electronic medical record documentation and meet BMC data-entry, data-integrity, tracking, and MassHealth billing requirements.
Engage internal and external partners, including health-system departments and programs, local city and state agencies, and shelters.
Support additional program needs, including data entry, program analysis, and strategy, in collaboration with leadership.
Adhere to BMC’s RESPECT behavioral standards.