Home Care Clinical Manager

Avid Health at Home North Carolina•Hickory, NC

19d•Onsite

About The Position

Avid Health is hiring a Clinical Manager, RN, to lead and oversee a multidisciplinary home-care team that includes PCAs, CNAs, nurse aides, LPNs, and RNs. The role manages clients’ care and overall case-management needs in accordance with physician orders and applicable standards. The position is in-office at the Hickory branch and covers Catawba and surrounding counties. Travel is required for business purposes. The role offers work with clients and caregivers over the long term, with consistent assignments and hours. The Clinical Manager supports field employees through supervision, training, and education, and participates in branch operations, quality-improvement work, and on-call coverage. The position requires following agency policies and procedures and adhering to HIPAA regulations.

Requirements

Registered Nurse licensed by the North Carolina Board of Nursing.
Current, unencumbered Registered Professional Nurse license in good standing in the applicable state of practice.
Maintain state and federal compliance requirements for licensure and employment.
Minimum of two years of clinical experience.
Two years of nursing experience with compromised pediatric and adult patients.
An additional year of nursing experience, preferably in a hospital, is required to conduct applicable training classes.
Valid driver’s license issued by the state of employment, satisfactory driving record, and operational vehicle.
Able to travel for business purposes.
Customer-service orientation and ability to liaise with clients, families, and other care providers.
Ability to use computerized systems.
Satisfactory verbal and written communication skills.
Ability to work independently and under pressure.
Able to rotate on-call coverage and respond to assist as needed.
Available Monday through Friday, with weekends and holidays as needed, and occasional flexible hours to meet staff and agency educational needs.

Nice To Haves

Prior experience encompassing clinical, teaching, management, and supervisory practice within a nursing service organization.
Understanding of the geographical and cultural requirements of the branch office.
Bilingual ability.

Responsibilities

Manage clients’ needs and services according to state, contractual, agency, and professional standards.
Oversee care assignments, clinical practice, and interdisciplinary team documentation compliance.
Manage client intake assessments from referral sources and seek new referral opportunities to support branch growth.
Develop treatment and care plans based on physician orders.
Build relationships with clients to encourage care-plan compliance and safety.
Maintain client and contract satisfaction through customer service, communication, and documentation.
Document communications with clients, families, health plan providers, and caregivers in a timely manner to support continuity of care.
Maintain client files according to company policies and procedures.
Orient and supervise field employees regarding client care plans, and provide remedial training and mentoring as needed.
Evaluate clinical competence through observation, skills assessments, performance appraisals, and documentation review at the point of care.
Assess competency during field supervisory visits and client clinical assessments.
Participate in assigned quality-improvement activities and assist with field documentation-integrity audits; incorporate results into performance appraisals.
Review caregivers’ daily documentation logs for compliance with clients’ ADL and IADL needs.
Use counseling and appropriate disciplinary action when agency professional standards are violated.
Follow up on, investigate, and document clinical concerns and incidents within agency timelines.
Monitor and maintain clinical report books, including Infection and Occurrence/Complaint Reports.
Participate in general office administrative operations, including rotating on-call responsibilities and responding as needed to ensure business continuity.
Follow agency policies and procedures and ensure HIPAA compliance.
Perform other duties as assigned.

Benefits

Competitive experience-based pay
Weekly pay, with daily pay accessible through TapCheck
Flexible schedules
Shift differential
Paid time off for part-time and full-time employees
Holiday pay
Employee referral bonus
401(k) with company match
Paid online learning and in-person training
Medical insurance with company contribution for eligible full-time employees working 30 or more hours
Dental insurance for eligible full-time employees working 30 or more hours
Vision insurance for eligible full-time employees working 30 or more hours
Life and AD&D insurance for eligible full-time employees working 30 or more hours
Short- and long-term disability insurance for eligible full-time employees working 30 or more hours