Clinical Manager, Quality Assurance

ACES • Mountain View, CA

23h

About The Position

The Clinical Manager, Quality Assurance (CQM) regularly evaluates client treatment progression through in-person observation, data review, and direct communication with assigned staff. The role provides verbal and written feedback to help ensure clients are progressing in alignment with their treatment plans. Working under the supervision of local Clinical Director(s), the CQM maintains a small to moderate caseload and supports clinical quality across assigned cases. This position reports to the local Clinical Director(s).

ACES provides Applied Behavior Analysis services to individuals with autism and their families in homes, centers, schools, and communities. Its 2XO (2X Outcomes) initiative emphasizes innovative, evidence-based care and investment in BCBA career growth, clinical support, and tools for delivering care.

Requirements

• Ability to work independently with only general supervision.
• Minimum master’s degree in Applied Behavioral Analysis, psychology, education, social work, or another related field.
• BCBA certification or clinical license.
• At least 3 years of clinical supervision experience as a BCBA.
• Valid driver’s license and/or access to reliable transportation.
• Required background check, tuberculosis test, LiveScan fingerprinting, and any other clearance required by funding sources.
• Comfort working in home, community, school, clinic, and military base environments.
• Comfort working in group settings and leading small groups of staff and clients.
• Strong desire to support and develop staff skills and abilities.
• Proficiency with MS Office Suite, word processing, spreadsheets, email, database software, and project management software.
• Highly organized.
• Professional, positive attitude.
• Excellent communication skills.
• Ability to exert up to 10 pounds of force and lift or move up to 25 pounds.
• Direct client work may require sitting, kneeling, squatting, running, twisting and turning, reaching above the shoulders, and frequent physical transitions.

Nice To Haves

• At least 5 years of clinical supervision experience as a BCBA.
• At least 5 years of experience working with clients with ASD or other special needs.
• At least 5 years of training and/or education related to ASD.

Responsibilities

• Maintain a small to moderate caseload.
• Assist Clinical Director(s) with intervention on clinical cases to influence positive outcomes.
• Collaborate with the Program Manager on client cohort progress and communication to payors.
• Evaluate clinical quality of assigned cases through consultation and supervision, and communicate with Behavioral Interventionists and parents or caregivers to gather feedback and input regarding treatment prognosis.
• Provide collaboration on cases that are not progressing in alignment with their treatment plans, including cases facing significant barriers to progress.
• Participate in cases requiring advanced clinical consultation and work alongside the treatment team to modify treatment plans.
• Communicate with parents regarding clinical concerns related to client programs.
• Provide parent training workshops and services that create opportunities for greater parent participation.
• Attend IEP meetings as approved by funding sources or as needed.
• Monitor and provide input regarding regional outcome data, with support from the Director of Client Outcomes, including standardized assessment trends, level-of-service recommendation trends, length-of-time-in-treatment trends, and transition status trends.

Benefits

• Up to $30,000 in annual performance-based incentives.
• Sign-on, retention, and relocation incentives may be available depending on location and organizational needs.
• Up to $10,000 in relocation assistance where applicable.
• Up to 28 paid days off annually, including holidays, vacation days, and sick leave.
• Medical, dental, and vision insurance available within 30 days of joining.
• 401k retirement plan.
• Referral bonuses up to $3,000.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager