Clinical Manager, Co-Responder Programs

Claratel Behavioral Health•Decatur, GA

5d•Onsite

About The Position

The Co-Responders Program is a collaborative service of Claratel Behavioral Health and the local Police Department. It responds to people experiencing mental health and/or substance use crises, with the goals of providing community crisis intervention, connecting individuals to community resources, reducing hospitalizations, and reducing arrests or incarceration for people needing treatment. The Co-Responders Program Manager oversees and manages daily program operations and reports directly to the Clinical Director of Community Based Services. The manager supervises staff, fosters interagency partnerships, and supports coordinated crisis response. The role also includes providing on-site clinical assessment, crisis intervention, education, and support; coordinating follow-up services; and connecting individuals and families with resources. The program evaluates safety risks, determines whether involuntary admission is needed, and completes 1013 or 2013 paperwork as appropriate. The position works primarily in the community alongside law enforcement, including riding in a police vehicle with a CIT-trained officer to respond to crisis calls. It involves potential exposure to highly stressful and emotional situations, and requires wearing an agency-branded shirt and fitted bulletproof vest where applicable. Pre-employment drug screening may be required. The selected applicant will be subject to an FBI Criminal History Record Check and may challenge the contents of their Criminal History Record Information. The employer participates in E-Verify.

Requirements

Current Georgia license as a Licensed Professional Counselor (LPC) or Licensed Clinical Social Worker (LCSW).
At least 3 years of mental health or substance use disorder experience in assessment, crisis intervention, and stabilization.
At least 1 year of supervisory experience.
Knowledge of signs and symptoms of withdrawal and acute psychosis.
Basic computer and typing skills.
CPI training.
Current CPR certification.
Ability to work autonomously and make sound decisions based on standards of care and practice.
Ability to think quickly and effectively during emergencies and follow through with appropriate interventions.
Ability to remain calm in emergency situations and respond appropriately.
Ability to maintain confidentiality.
Professional and effective communication with police officers, staff, clients, clients’ families or significant others, and the public.
Ability to perform moderate walking, standing, and stair climbing.
Training in MindSet Safety Management.
Ability to wear an agency-branded shirt and fitted bulletproof vest where applicable while riding in a police vehicle and working in the community.

Nice To Haves

Experience in a psychiatric hospital, crisis stabilization unit, ACT team, or co-responder program.
3 or more years of supervisory experience in the mental health field.
Excellent interpersonal, problem-solving, and critical-thinking abilities.
Clinical focus while ensuring best practices.

Responsibilities

Plan, organize, and manage the program’s day-to-day operations.
Complete and submit programmatic reports.
Conduct weekly staff check-ins and monthly team meetings.
Supervise and guide co-responder staff, including clinicians and case managers responding to crises in the field.
Serve as a primary liaison among law enforcement, the behavioral health department, 911 dispatch, DRCC, and other community providers to coordinate care.
Build and maintain collaborative working relationships with partners and stakeholders.
Provide screening, clinical assessment, mental status evaluation, therapeutic intervention, clinical education, and disposition for individuals and families experiencing a behavioral health crisis in the community.
Evaluate individuals’ safety risks to themselves or others and initiate 1013 or 2013 paperwork as appropriate.
Provide therapeutic de-escalation as needed.
Make sound decisions independently and respond effectively to emergencies using appropriate interventions.
Coordinate with a receiving facility when an individual needs crisis stabilization.
Make follow-up wellness calls and community visits with clients.
Complete electronic documentation for each call and follow-up visit.
Communicate effectively with clients who are high acuity or under the influence.
Maintain clear and professional communication with individuals, families or significant others, staff, and public safety officers.
Participate in a rotating on-call schedule to provide telephone support to officers in the field.
Perform duties from a recovery-oriented, client-centered, and trauma-informed perspective.
Partner with community resources and law enforcement agencies on homeless outreach and community engagement.