Clinical Manager, Co-Responder Programs

Claratel Behavioral Health•Decatur, GA

About The Position

The Co-Responders Program is a collaborative service of Claratel Behavioral Health and the local Police Department that responds to people experiencing mental health and/or substance use crises. Its goals are to provide community crisis intervention, connect people in crisis with community resources, reduce hospitalizations, and reduce arrests and incarceration for people who need treatment. The Co-Responders Program Manager oversees and manages the program’s daily operations and reports directly to the Clinical Director of Community Based Services. The manager collaborates with other community-based services program managers, supervises staff, develops interagency partnerships, and supports the program’s success in de-escalating situations, connecting people with resources, and coordinating crisis intervention. The role also partners with community resources and law enforcement on homeless outreach and community engagement. The manager provides on-site clinical assessment, crisis intervention, education, and support; coordinates follow-up services; and connects individuals and families with resources. The program evaluates safety risks to the individual or others, determines whether involuntary admission is needed, and completes 1013 or 2013 documentation as appropriate. The position works primarily in the community alongside law enforcement and participates in a rotating on-call schedule to provide telephone support to officers in the field.

Requirements

Current Georgia license as a Licensed Professional Counselor (LPC) or Licensed Clinical Social Worker (LCSW).
At least 3 years of mental health or substance use disorder experience in assessment, crisis intervention, and stabilization.
At least 1 year of supervisory experience.
Knowledge of signs and symptoms of withdrawal and acute psychosis.
Basic computer and typing skills.
CPI training.
Current CPR certification.
Training in MindSet Safety Management.
Excellent interpersonal, problem-solving, and critical-thinking abilities.
Clinical focus and commitment to best practices.
Ability to remain calm and respond appropriately in emergency situations.
Ability to maintain confidentiality.
Professional and effective communication with police officers, staff, clients, clients’ families or significant others, and the public.
Successful completion of required pre-employment screening, including a criminal history background check; pre-employment drug screening may be required.

Nice To Haves

Experience in a psychiatric hospital, crisis stabilization unit, ACT team, or co-responder program.
At least 3 years of supervisory experience in the mental health field.

Responsibilities

Plan, organize, and manage the program’s day-to-day operations, and complete and submit programmatic reports.
Conduct weekly staff check-ins and monthly team meetings.
Supervise and guide co-responder staff, including clinicians and case managers responding to crises in the field.
Serve as a primary liaison among law enforcement, the behavioral health department, 911 dispatch, DRCC, and other community providers to support coordinated care.
Build and maintain professional, collaborative relationships with partners and stakeholders.
Provide screening, clinical assessment, mental status evaluation, therapeutic intervention, clinical education, and disposition for individuals and families experiencing behavioral health crises in the community.
Evaluate safety risks to individuals or others and initiate 1013 or 2013 procedures as appropriate.
Provide therapeutic de-escalation as needed.
Make independent, sound decisions based on standards of care and practice, including in emergency situations, and follow through with appropriate interventions.
Coordinate with a receiving facility when crisis stabilization is needed.
Make follow-up wellness calls and community visits with clients.
Complete electronic documentation for each call and follow-up visit.
Communicate effectively with clients who are high acuity or under the influence.
Maintain clear, professional communication with individuals, families and significant others, staff, and public safety officers.
Participate in a rotating on-call schedule to provide telephone support to officers in the field.
Perform duties from a recovery-oriented, client-centered, and trauma-informed perspective.