Clinical Liaison (RN/Allied Health Professional) - Philadelphia

myLaurel•Philadelphia, PA

13d•Onsite

About The Position

The Clinical Liaison is an experienced Registered Nurse or Allied Health Professional who serves as the primary on-site bridge between myLaurel and its hospital partners. Embedded at a partner medical facility in Philadelphia, the liaison represents myLaurel’s Acute Care at Home program and focuses on relationship-building, patient education, referral growth, and administrative coordination. The role supports smooth transitions from hospital or emergency care to in-home care and does not center on direct, hands-on patient care. A typical day includes attending hospital rounds and huddles, reviewing patient census and charts, tracking referrals, and educating and engaging hospital staff, providers, patients, and caregivers. The liaison works with hospital case managers, discharge planners, emergency department staff, and physicians to identify eligible patients, encourage referrals, and address operational barriers. myLaurel is a tech-enabled medical group providing on-demand acute and transitional care to frail, elderly, or medically complex patients at home. Its physician-led care model combines virtual oversight with in-home clinicians, technology, diagnostics, and therapies. The company partners with health systems, payers, and provider groups to reduce avoidable utilization and readmissions, improve throughput, and enhance the patient experience while maintaining clinical quality and safety.

Requirements

Current, unencumbered Registered Nurse or Allied Health Professional license in Pennsylvania.
At least 2 years of experience in an acute care clinical setting.
Excellent communication and interpersonal skills, including the ability to establish trust and build rapport with medical professionals.
Strong organizational skills and interest in program logistics and care transitions rather than direct, hands-on patient care.
Comfort working on-site in a busy medical facility as myLaurel’s primary in-person representative.
Comfort navigating electronic medical records (EMRs) and using CRM software to track referral metrics and patient engagement.

Nice To Haves

Previous experience or a strong interest in healthcare business development, clinical sales, discharge planning, or utilization review.

Responsibilities

Serve as the primary on-site relationship manager and representative for myLaurel at a partner medical facility.
Work with hospital case managers, discharge planners, emergency department staff, and physicians to generate referrals and grow in-home care programs.
Coordinate the administrative and logistical workflows for patient transitions from hospital or emergency settings to in-home care.
Review patient charts and assess eligibility for myLaurel’s acute-care-at-home model, advocating for safe alternative care pathways.
Educate facility staff through presentations and daily one-on-one touchpoints about myLaurel’s capabilities, clinical criteria, and patient benefits.
Attend daily hospital rounds and huddles, review patient census, conduct chart reviews, and track referrals.
Engage hospital staff, providers, patients, and caregivers through education and outreach.
Identify operational barriers to referrals in real time and collaborate with the myLaurel leadership team on solutions.
Use CRM software to track referral metrics and patient engagement.