RN Clinical Liaison

Heartland Hospice•Mount Pleasant, MI

About The Position

Heartland Hospice is seeking an experienced and compassionate Hospice Clinical Liaison to ensure intake and referral processes are completed efficiently and effectively for patients, families, referral sources, and the organization. The role builds professional relationships, coordinates admissions, and supports community awareness of hospice services. The liaison receives and responds to referrals, assesses hospice eligibility, educates patients and families, completes intake and admission documentation, and coordinates communication between referral sources and the hospice care team. The role also involves daily visits to hospitals and facilities and developing relationships and outreach opportunities with referral partners.

Requirements

Licensed nurse with three to five years of hospice experience.
At least three years of hospice experience.
Current RN license to practice nursing in the state of employment.
CPR certification.
Valid driver’s license and automobile insurance.
Strong knowledge of hospice care and the needs of patients and families.
Familiarity with community resources and referral networks.
Strong patient assessment and documentation skills.
Ability to supervise staff, coordinate services, and manage programs effectively.
Strong communication and interpersonal skills, with sensitivity to diverse backgrounds.
Compassion and sensitivity toward terminally ill patients and their families.
Flexibility in managing varied tasks and shifting priorities.
Professional maturity, collaboration, and tact when working with interdisciplinary teams.
Ability to influence and educate referral sources, patients, and families.
Commitment to patient advocacy and quality care.

Nice To Haves

BSN with five or more years of hospice experience.
Prior experience as a discharge planner, case manager, or educator.

Responsibilities

Receive and respond to referrals from hospitals, home health, physicians, case managers, skilled nursing facilities, and other healthcare professionals.
Assess patient eligibility for hospice services by reviewing medical records, conducting clinical evaluations, and communicating with physicians and families.
Educate patients and families about hospice care, how it works, and its purpose.
Complete documentation and coordinate intake and admission processes to meet legal, clinical, and payer requirements.
Liaise between referral sources and the hospice care team to support seamless handoffs, clear communication, and timely responses.
Visit hospitals and facilities daily and maintain visibility and accessibility with discharge planners, case managers, and physicians.
Build and maintain relationships with referral partners and identify outreach opportunities to increase awareness of hospice services.

Benefits

Competitive pay.
401(k) with company match.
Career advancement opportunities.
National and local recognition programs.
Teammate Assistance Fund.
Medical, dental, and vision insurance for full-time associates.
Mileage reimbursement or fleet vehicle program for full-time associates.
Generous paid time off and seven paid holidays for full-time associates.
Wellness programs, including telemedicine, diabetes management, and joint and spine concierge care.
Education support and tuition assistance.
Free continuing education units (CEUs).
Company-paid life and long-term disability insurance.
Voluntary benefits, including pet, critical illness, accident, and long-term care coverage.