Clinical Liaison (Charlotte, NC)

Ottobock•Charlotte, NC

About The Position

Ottobock Patient Care provides personalized prosthetic and orthotic solutions through the integration of research, education, leading treatment, and patient experience. The Clinical Liaison builds trusted relationships, strengthens the patient and referral experience, and supports growth in the Charlotte market. The role connects patients, referral partners, clinicians, and care teams by developing partnerships with physicians, therapists, hospitals, case managers, and other referral sources. It also identifies opportunities to reach new patients, expand referral relationships, and work with clinic teams to turn those opportunities into measurable growth. Local travel to healthcare facilities is required, and a valid driver's license is necessary.

Requirements

Thorough understanding of MS Office and databases.
Outstanding communication and interpersonal skills.
Critical-thinking and problem-solving abilities.
Excellent organizational and time-management skills, including prioritizing and managing multiple tasks to completion.
Familiarity with sales techniques and pipeline management.
Ability to maintain confidentiality of company financial and other information.
Self-motivated and able to work without continual supervision.
Bachelor’s degree in Business, Marketing, Communications, or a related field; experience may substitute for education.
Experience with medical sales or medical case management.
Proven track record of successfully managing customer relationships.
Valid driver's license.

Nice To Haves

Understanding of medical terminology.
Knowledge of Medicare and Medicaid.

Responsibilities

Assist in growing the location’s market.
Develop, solidify, and augment relationships with healthcare facilities.
Increase patient referrals by identifying new sources and developing positive relationships with referral sources.
Schedule and host in-services and facility tours.
Respond to physician requests in a timely manner, maintaining an on-call mentality.
Carry out and assist with administrative market development duties assigned by the management team.
Collaborate with the marketing team to create market content.
Research and stay up to date on market changes, trends, and emerging needs.
Represent the company at trade shows and continuing education opportunities, promoting the brand and educating the community about the company.
Coordinate follow-up for new referrals and leads.
Facilitate application of a protective device when requested by a physician and educate patients and providers on its use and care.
Assist Intake Coordinators as necessary.
Adhere to HIPAA standards for patient information.
Travel by car to visit healthcare facilities.
Perform other assigned duties and special projects.